How to Implement Successful Omnichannel Customer Service: Use These Three Omnichannel Best Practice Tips to Avoid Accidentally Delivering a Messy Multichannel Customer Experience
SharpenCX
JULY 28, 2020
The Key Difference Between Multichannel Service and Omnichannel Service. Before I dive into specifics, we should distinguish the difference between omnichannel service and multichannel service. Multichannel service involves offering customer support across multiple channels. This can cause a boomerang effect.
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