Banking Consulting Exercises Journey mapping 
Beyond Philosophy
AUGUST 1, 2019
When it comes to practical strategies you can take, we have developed some tools in our global Customer Experience Consultancy work to help you address the problems of implementing these theories. It starts with understanding the customer journey and how they feel during the different moments of their experience. Let me explain.
CSM Magazine
DECEMBER 10, 2021
As a CX consultant with decades of experience in contact center solutions, Avtex has a unique viewpoint to the changing landscape of both CX and EX best practices. Take the time to execute an employee journey mapping exercise that can help you uncover the personas found throughout your organization. About the Author.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ijgolding
OCTOBER 28, 2015
Customer journey mapping and touchpoint analysis. It is not a mental exercise, but requires literally walking in the customer’s shoes through the service in question. What can we learn from the internet services from banking that we can utilise in designing healthcare services?
Enghouse Interactive
APRIL 28, 2020
Author: Manuela Pifani, Founder of CXellence Consulting . Manuela Pifani is a multi-award winning CX consultant, trainer and thought leader. In 2018 she founded CXellence Consulting to partner with more organisations and Customer Execs to help them achieve success through customer experience excellence.
GetFeedback
JANUARY 6, 2020
After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . What appears to matter more is consistency across the journey stages and thoroughness of implementing journey mapping practices. B2B journey mapping is more complex.
RapportBoost
DECEMBER 10, 2018
From authoring and leading a customer experience program, to journey mapping, to managing a complex contact center, Nate is always learning new things and sharing with the CX community. 100, one of our clients, an online pharmacy who allows customers to consult pharmacists so that they can diagnose and recommend some products.
RichCall
SEPTEMBER 13, 2017
Blair Pleasant , analyst and consultant about Unified Communications. have bots that provide health related consultations based on images and symptoms. I’ve seen several big wins in the banking industry. Customer Journey Maps. Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern.
Expert insights. Personalized for you.
374 
Let's personalize your content