Outsource Consultants

MAY 8, 2024

Fast forward to… 2013: The Inter-American Development Bank recognized Colombia’s potential, calling it a “hidden jewel” for outsourcing in Latin America. But at Outsource Consultants, we believe a “top 10” list might not be the most effective approach. Every business has unique needs and goals.

outsourcing 67

outsourcing Call Center Education Consulting 67

Outsource Consultants

APRIL 29, 2019

Colombia has become a leading location for businesses considering nearshore locations, with World Bank Report rating the country a top business destination in the region. Luckily, Outsource Consultants works directly with several Colombian call center partners with a proven history of driving exceptional results. Technical support.

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outsourcing Business Process Outsourcing Transportation Call Center 59

Fonolo

MAY 13, 2019

This becomes even more pressing in a complex customer service department like Miele Canada’s, where it sees inbound and outbound calls and messages on anything from technical support to general inquiries and concerns, from a complex customer network made up of individuals, organizations, and retailers.

Customer Service 96

Customer Service Technical Support Education Contact Center 96

Outsource Consultants

OCTOBER 2, 2018

This growth has been driven largely by demand for bilingual call center services (Spanish and English), reduction in telecom rates, the emergence of the Internet, and the highly skilled, college-educated labor force. Technical support and helpdesk. Communications. Consumer goods. Credit card services. E-commerce and retail.

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outsourcing Contact Center Bilingual agents Automotive 52

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Callminer

AUGUST 1, 2017

Higher Ed Growth (HEG) is a full-service marketing agency specializing in post-secondary education. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. Tsahi Levent-Levi is an Independent Analyst and Consultant for WebRTC. Too many portals…”.

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Contact Center Call Center Average Handle Time Real estate 334

Netomi

FEBRUARY 28, 2022

Speaking of simple and secure access for all, in December of 2021, Cynthia and her team announced a yearlong pilot project – a partnership with Colombia’s largest bank, Bancolombia, to provide an initial cohort of customers with a seamless on- and off-ramp to trade bitcoin and other currencies through the Gemini exchange. “We

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Chief Customer Officer Customer centricity Technical Support Contact Center 64