Banking Consulting Customer Care Government 
CSM Magazine
JUNE 29, 2022
PCI Pal , the global SaaS provider of secure payment solutions, has today announced a partnership with Teleperformance Limited a leader in omnichannel customer care solutions and integrated digital business services. ” For more information on Teleperformance, visit www.teleperformance.com. About PCI Pal.
Outsource Consultants
JANUARY 24, 2022
However, many were unsure if the online gambling industry could outpace the BPO industry as government eyes finally began to settle on it. Outlook: While investment in the development of all ecozones has largely stalled, the Philippine government still has the importance of foreign investors in mind. The Impact of COVID.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
HGS
MAY 27, 2015
Outsourcers equipped to support such customized and premium services will stand to benefit from this. Transactional to Consultative. Complex services are characterized by consultative, advice-based support provided by highly qualified agents with deep domain knowledge. Here are a few of the underlying trends that we are seeing.
Uniphore
OCTOBER 5, 2021
Apart from standard benefits such as the availability of information in one go and automated workflow-based tracking, a key advantage of this transformation was work-from-home (WFH) enablement for our customer care associates virtually overnight. All customers had to do was upload photographs of the damaged car via the mobile app.
Outsource Consultants
OCTOBER 2, 2018
Chile is one of the safest countries in Latin America with a stable economy and government. The Spanish language in Chile is formal and spoken with a neutral accent, which means the bilingual agents can provide excellent customer service in both Spanish and English. Communications. Consumer goods. Credit card services. Technology.
Avaya
JANUARY 24, 2018
Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. The main goals of the MiFID II are: Customer protection.
Comm100
JUNE 30, 2016
Customer Service: The Basics by The Training Bank. Image source: The Training Bank. The free course, Customer Service: The Basics , is developed by the Canadian-based, international training firm The Training Bank and is a great refresher or starting points for new teams. Cost: Free with trial. Duration: 1 hour.
Expert insights. Personalized for you.
52 
Let's personalize your content