Talkdesk
SEPTEMBER 4, 2020
The reimagining of business places the customer at its forefront and affects every aspect of the banking industry — from human resources and security to sales and marketing. After COVID-19 hit, many business owners felt underserved by their banks and voiced their displeasure by moving their money elsewhere.
CSM Magazine
DECEMBER 9, 2021
Empirix launches Hammer Voice Explorer to complete its end-to-end portfolio and accelerate cloud contact center transformation. According to Gartner, the Contact Center as a Service market is expected to reach $17.9 The n ew automated IVR discovery solution reduces test automation development time by 80%.
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CSM Magazine
JUNE 14, 2022
Utilising more than 60 AWS services, the Calabrio ONE WFO suite brings the cloud advantages of performance, security, agility, scalability, reliability, and ease of use to organisations in South Africa from start-ups to enterprises & Business Process Outsourcers (BPOs). The race to accelerate South Africa’s cloud journey.
Global Speech Networks
JANUARY 11, 2022
Depending on the specific banking services in question, a customer’s retirement, life savings, homeownership or investments could be at stake. That’s why your contact centre must be equipped to address the increasing online demand of banking customers. Contact centres have a simple solution: Cloud Contact Centre Technology.
NICE inContact
JUNE 11, 2019
It’s hard to think of the downsides of digital customer care, but there are a few industries that really can benefit from integrating digital channels and a more personalized approach to omnichannel: telcos, online retailers, and banks. It’s no secret that banks have a customer service problem.
Noble Systems
MARCH 19, 2021
From sales and marketing to customer support to technology resources, SMBs must be nimble and responsive. While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Cloud Contact Center for SMBs.
VocalCom
OCTOBER 24, 2017
From banking to booking reservations, people were easily frustrated by complex processes and a lack of reliable human assistance. For example, product recalls, sales events, and increased demand for customer service during peak seasons are all good reasons to update your IVR menus. Integrate self-service with your omnichannel strategy.
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