Global Speech Networks

JANUARY 11, 2022

Depending on the specific banking services in question, a customer’s retirement, life savings, homeownership or investments could be at stake. That’s why your contact centre must be equipped to address the increasing online demand of banking customers. Contact centres have a simple solution: Cloud Contact Centre Technology.

Finance 52

Finance Technology Customer Experience Cloud contact 52

Fonolo

JANUARY 9, 2018

Research firm Ovum released a new edition of their great report, “Selecting a Multichannel Cloud Contact Center”. Global bank ING used Twilio to replace a legacy Avaya call center. You can grab it here , sponsored by our good friends at Genesys. There are a lot of vendors in this category today; at least 50, by my count.

Call Center 65

Call Center Multichannel APIs Contact Center 65

VocalCom

OCTOBER 24, 2017

From banking to booking reservations, people were easily frustrated by complex processes and a lack of reliable human assistance. For example, product recalls, sales events, and increased demand for customer service during peak seasons are all good reasons to update your IVR menus. Integrate self-service with your omnichannel strategy.

Self service 91

Self service Interactive Voice Response Contact center software Banking 91

VocalCom

APRIL 9, 2018

Your company may keep customers updated about delivery times, order status, and even when their favorite products go on sale. Banks also offer virtual assistants to help customers keep track of their finances and even make investing decisions.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48

NobelBiz

FEBRUARY 22, 2023

The health crisis, which boosted demand in various areas including tourism and services (telecoms, insurance, and banking), also aided the development of asynchronous messaging. The success of your customers and support personnel is far simpler to cope with omnichannel than multichannel. What are the present capabilities of your team?

Customer Experience 52

Customer Experience Multichannel Contact Center Chatbots 52

NobelBiz

FEBRUARY 22, 2023

The health crisis, which boosted demand in various areas including tourism and services (telecoms, insurance, and banking), also aided the development of asynchronous messaging. The success of your customers and support personnel is far simpler to cope with omnichannel than multichannel. What are the present capabilities of your team?

Customer Experience 52

Customer Experience Multichannel Contact Center Chatbots 52