Banking Case Study Customer Service Self service 
Inbenta
APRIL 10, 2024
How Banks Can Leverage AI to Improve Self-Service, NPS and Customer Experience at Scale When customers think about their banking relationships, what do they prioritize? It turn out quality customer service ranks higher than most other priorities, including branch locations or sign-up bonuses.
Fonolo
SEPTEMBER 11, 2018
Contemplating the eventual fate of humans in the customer service process leads to some spicy conversations. More broadly, it’s long been true that a focus on boosting self-service capabilities (with or without AI) is going to yield some reduction in agent need. The Impact of AI on Customer Facing Roles.
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Fonolo
SEPTEMBER 11, 2018
Contemplating the eventual fate of humans in the customer service process leads to some spicy conversations. More broadly, it’s long been true that a focus on boosting self-service capabilities (with or without AI) is going to yield some reduction in agent need. The Impact of AI on Customer Facing Roles.
CSM Magazine
FEBRUARY 2, 2021
A new case study revels how EVO Bank of Ireland Payments Acceptance (BOIPA) improved the customer experience provided to merchants who use its payment terminals, in spite of the challenges created by the pandemic. BOI Payment Acceptance ( BOIPA ) is a marketing alliance between Bank of Ireland and EVO Payments.
CSM Magazine
JUNE 20, 2016
The trends and challenges impacting contact centre people, processes and technology, illustrated with case studies and in-depth Interviews with customer service leaders. We have come a long way within the customer service industry since Automatic Call Distributor (ACD) technology in the 1960s.
Cisco - Contact Center
OCTOBER 17, 2019
After joining forces with an established bank, Mcredit reached a tipping point: They needed to upgrade their call center to handle a growing customer base. PCCE lets more than 750 customer-service agents manage and record every customer interaction, whether it’s by voice, email, web chat, or video call.
Callminer
FEBRUARY 23, 2021
Consumers are looking for solutions to their problems across a range of channels, including digital and self-service, in ever-increasing numbers, thanks to pandemic pressures and storefronts closing. For instance, when they go from email support to calling the customer service team. “A Video customer service is coming.
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