Beyond Philosophy

MAY 10, 2016

My example is TD Bank, where viral communication meets real, and valued, experience delivery on a personalized, and deeply emotional, level. Here’s a quick thumbnail summary of where some examples of TD Bank’s marketing unique marketing and communication initiatives have taken the company over the past year or so.

Marketing 186

Marketing Banking B2C Consulting 186

Callminer

FEBRUARY 23, 2021

For instance, cloud VOIP systems, live chat software, video consultation, asynchronous messaging, SMS service lines, and so on. The bank set up a microsite with information about COVID-19 assistance programs, including payment deferrals, stimulus payment information and branch hours.

Call Center 376

Call Center Technology Banking Contact Center 376

Beyond Philosophy

SEPTEMBER 15, 2015

First Direct, a phone and online retail bank in the UK, scored the highest in the UK study, 61 points higher than the HSBC, the bank that owns them. If a person is cognitively depleted (Read: tired), then they are far more likely not to participate and look for an easier path of resistance (read: your competition’s experience).

Banking 383

Banking Telecommunications Consulting Consulting 383

Creative Virtual

DECEMBER 8, 2022

Businesses collaborating with them benefit from their expert consultation, resulting in customised, integrated, and personalised solutions that deliver real business value.”. This honour means even more as we prepare for the upcoming launch of the next innovative release of our V-Person technology.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

ClearAction

DECEMBER 16, 2017

Barclays’ personal performance reviews include a strategic satisfaction index, which includes a retrospective 3-month comparison to other banks and continuous improvement of the customers’ top ten wish list. The post Customer Centric Action Plans appeared first on ClearAction Customer Experience Consulting.

Customer centricity 54

Customer centricity Banking Best practices Employee engagement 54

NobelBiz

JULY 31, 2023

But that’s not all – we’ll also explore how intelligent call routing and customer data integration create personalized interactions that leave a lasting impression. A financial query at a bank differs vastly from a technical issue at a software company. This ensures agents are battle-ready.

Wait times 52

Wait times Telecommunications Call Center CRM 52

CX Journey

AUGUST 29, 2018

Despite what feels like a lifetime of various Customer Experience events, books, and consultants – all too often we still experience bad service. Gerry explains some interesting back stories to the approach of Four Seasons, amidst other brands, as well as his personal experience with one Holiday Inn.

Consulting 34

Consulting Consulting Big data Banking 34