Banking Call flow Customer Service Enterprise 
AWS Machine Learning
SEPTEMBER 29, 2022
In the post Enhancing customer service experiences using Conversational AI: Power your contact center with Amazon Lex and Genesys Cloud , we introduced Amazon Lex support on the Genesys Cloud platform and outlined the process of activating the integration. Export the Genesys call flow from the QnABot Content Designer.
AWS Machine Learning
FEBRUARY 6, 2023
The benefits of Amazon Lex and Talkdesk CX Cloud are exemplified by WaFd Bank , a full-service commercial US bank in 200 locations and managing $20 billion in assets. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Spearline
MARCH 1, 2022
The quality of the call experience strongly influences your customers’ perception of your organization, and your brand. A high-quality customer experience is critical because good conversations drive business growth. Managing a global voice and data network with multiple service providers is not easy. New to Spearline?
JustCall
MARCH 23, 2023
A Common Misconception There’s a common misconception that IVR is meant only for big enterprises. But the truth is every customer-oriented business needs an IVR system. It is used prominently across industries such as contact centers, healthcare, banking, payment processing, etc. This contributes to a steady business flow.
Babelforce
MARCH 16, 2023
Today, 91% of businesses have engaged in some kind of digital business transformation , which means that the demand for enterprise applications has never been higher. Maybe their call center agents are juggling too many tabs and windows while they talk to callers – and this slows things down.
TechSee
JANUARY 24, 2019
Live video support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. With live video chat support, face-to-face communication is established between agent and customer.
JustCall
MARCH 9, 2023
Contact Center Software SaaS contact centers (cloud-based) also help you establish a calling facility with remote agents and completely eliminate the need for a physical space to house all your equipment. Many enterprises are choosing cloud-based contact center software to become more agile, resilient, and scalable for the long term.
Expert insights. Personalized for you.
66 
Let's personalize your content