Pointillist

SEPTEMBER 10, 2020

Many CX, marketing and operations leaders are asking how they can use customer journey orchestration to deliver better, more personalized experiences that will improve CX and business outcomes, like retention, customer lifetime value and revenue. Journey orchestration goes beyond traditional personalization techniques.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

ChurnZero

OCTOBER 1, 2022

The Q&A portion of the webinar dug into CSQLs deeper—covering the ideal time to roll out a CSQL model and the biggest pitfalls of its implementation—while also delving into whether CSMs should close upsells, and how to assign CSM books when they own expansion. Q: Is there a difference in CSQL growth with B2B and B2C customers?

B2C 97

B2C Upselling B2B Accountability 97

JustCall

APRIL 5, 2023

With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. Defining Customer Segments Defining your customer segments allows you to create tailor-made strategies for each of these segments, thereby helping you adopt a more personalized approach. out of 5 stars.

Management 52

Management CRM Analytics Customer retention 52

SmartKarrot

SEPTEMBER 14, 2023

The roles and responsibilities assigned to each person: you should define the roles and responsibilities each sales rep is supposed to undertake. For instance, you may have specific policies on cross-selling or upselling products and services or allow your sales reps to have custom quotes depending on the products a customer wants.

Sales 10

Sales B2C Best practices B2B 10

ChurnZero

JULY 12, 2019

The answers are normally quite homogenous in B2C (e.g. Success is linked to renewals, upselling opportunities, account expansion, and advocacy. Everything you do in the first minutes can negatively impact the perception of the person who’s ultimately judging you. Music on the go: Spotify. Movies and shows: Netflix.

Accountability 75

Accountability Metrics Education Marketing 75

SmartKarrot

DECEMBER 28, 2021

It equips the users to personalize their profile as per their choice and be a part of a community. An important thing that defines a good SaaS sign-up flow is that it makes the customers feel that the personal information they are providing is necessary and getting something in return. It is appropriate for B2C businesses as well.

SaaS 10

SaaS Upselling B2C Best practices 10

Totango

JUNE 24, 2022

Moreover, the outcomes that define customer success may vary based on whether your SaaS product is B2C or B2B. For example, a B2C customer might prioritize user experience, while a B2B client might emphasize return on investment. This allows you to deliver personalized success outcomes. Here are five keys to doing it right.

Best practices 103

Best practices SaaS Journey mapping B2C 103