Fonolo

JANUARY 8, 2020

There’s an interesting and high-stakes battle taking place right now in the world of customer service: What will be the dominant text-based channel for B2C communications? This is primarily measuring P2P messaging behaviour, which has no real connection to B2C behaviour. Related to this is the “heatmap” of platforms by country.

B2C 101

B2C Contact Center Call Center Customer Service 101

Fonolo

JANUARY 8, 2020

There’s an interesting and high-stakes battle taking place right now in the world of customer service: What will be the dominant text-based channel for B2C communications? This is primarily measuring P2P messaging behaviour, which has no real connection to B2C behaviour. Related to this is the “heatmap” of platforms by country.

B2C 67

B2C Contact Center Call Center Customer Service 67

ShepHyken

NOVEMBER 24, 2017

If your services fall under the B2B umbrella, for example, your customers are more likely to engage with you on LinkedIn as opposed to in B2C businesses. Not sure where your customers go when they’re online? Are people asking for customer support? Then try asking them, through a survey.

Customer Service 221

Customer Service B2B B2C Accountability 221

Comm100

JANUARY 21, 2020

B2B vs. B2C conversion. B2B and B2C digital journeys have their own set of channel preferences. B2B companies have been slower than B2C in adopting digital transformation. However, they’re catching up quickly in response to customer demand—and it’s paying off. B2B tends to expect responses within 1-24 hours. Conclusion.

B2C 83

B2C B2B Benchmark Best practices 83

Comm100

JANUARY 21, 2020

B2B vs. B2C conversion. B2B and B2C digital journeys have their own set of channel preferences. B2B companies have been slower than B2C in adopting digital transformation. However, they’re catching up quickly in response to customer demand—and it’s paying off. Free Download: Customer Engagement 2020 White Paper.

B2C 40

B2C B2B Benchmark Best practices 40

LiveChat

JUNE 8, 2018

Whether it’s over phone or email, the longer you make your customers wait, the more frustrated they’re likely to get. In fact, the lack of speed has been cited as one of the top three reasons for frustration with customer support. It means fully resolving a customer’s issue in the quickest possible time.

B2C 66

B2C B2B Scripts Wait times 66

JivoChat

JULY 5, 2021

Always on Support: 24/7 customer support makes it easy to get the information you need to keep your business going. Build Pages Quickly and Easily: Create content, customize segments, and update pages quickly with drag-and-drop editors. Ongoing Training: Sourcify offers webinars and educational white papers.

Advertising 52

Advertising Analytics Sales Enterprise 52