ShepHyken

NOVEMBER 24, 2017

If your services fall under the B2B umbrella, for example, your customers are more likely to engage with you on LinkedIn as opposed to in B2C businesses. Not sure where your customers go when they’re online? Are people asking for customer support? Then try asking them, through a survey.

Customer Service 220

Customer Service B2B B2C Accountability 220

Comm100

JANUARY 21, 2020

B2B vs. B2C conversion. B2B and B2C digital journeys have their own set of channel preferences. B2B companies have been slower than B2C in adopting digital transformation. However, they’re catching up quickly in response to customer demand—and it’s paying off. B2B tends to expect responses within 1-24 hours. Conclusion.

B2C 83

B2C B2B Benchmark Best practices 83

Comm100

JANUARY 21, 2020

B2B vs. B2C conversion. B2B and B2C digital journeys have their own set of channel preferences. B2B companies have been slower than B2C in adopting digital transformation. However, they’re catching up quickly in response to customer demand—and it’s paying off. Free Download: Customer Engagement 2020 White Paper.

B2C 40

B2C B2B Benchmark Best practices 40

JivoChat

JULY 5, 2021

Online retailers are seeing massive growth in online sales. Global e-commerce sales are expected to top $4.2 These staggering sales figures have created all kinds of opportunities for online businesses. Always on Support: 24/7 customer support makes it easy to get the information you need to keep your business going.

Advertising 52

Advertising Analytics Sales Enterprise 52

LiveChat

JUNE 8, 2018

Even in business, communicating with customers effectively can help you gain their loyalty – leading to repeat purchases, positive word-of-mouth, and referrals. On the flipside though, failure to communicate well can create dissatisfaction, frustration, and a decrease in sales. Focus on Quality, Not Quantity.

B2C 66

B2C B2B Scripts Wait times 66