B2C Customer Support eBook Personalization 
TeamSupport
JANUARY 4, 2019
Of everything a business-to-business (B2B) company must be great at in order to grow, delivering personalized customer support at scale needs to be a priority. Making customer support personalized, then continually improving upon the experience is what truly shows your customers that they are a top priority for you.
ShepHyken
SEPTEMBER 14, 2020
My Comment: Your website is a powerful opportunity to deliver a better customer experience. I like that this article focuses on B2B, but the same ideas can be applied to the B2C online experience. Customer and Employee Criticism: Your Leverage Tool for Growth by Ricardo Saltz Gulko. Imagine that!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
inSided
OCTOBER 2, 2019
So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. That said, it's fair to say that it becomes even more critical in B2B SaaS companies, where increasing customer engagement, and retention, are (or should be!) What’s more? What's not to love?
Comm100
NOVEMBER 2, 2020
The bot can even provide personalized service to the bank’s clients. It can then recommend steps to get the customers closer to eligibility. There are so many ways that healthcare organizations can use chatbots to automate customer support for clients and patients. Free eBook. Industry: B2B.
TeamSupport
MAY 31, 2019
There’s an old saying – “the squeaky wheel gets the grease” – that sometimes rings all too true for customer support teams. When prioritizing support inquiries, there’s a hierarchy of channels. Chat is somewhere in the middle, with customers expecting a response in a few minutes. Phone support sits at the very top.
Inbenta
JANUARY 17, 2022
The rush for embarking on digital transformation has lulled, and we now find ourselves in the same digital playing field where B2B and B2C have ultimately become B2H (Business to Human). Business leaders must still seek smarter, automated to create personalized engagement with clients. Read our ebook: Customer service automation.
Vistio
APRIL 2, 2022
I also do one-on-one consulting for companies that want a more personal approach as they re-engineer their remote working programs for this kind of long-term vision. So we’re offering virtual interactions and also in-person interactions where we drill down on all things remote work for very focused laser exchanges.
Expert insights. Personalized for you.
56 
Let's personalize your content