inSided

OCTOBER 2, 2019

So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. Of course, this is easier said than done and it can't be achieved just any old way. Traditionally in B2B SaaS companies, speaking to your customers involved webinars, meet-ups and in-person events.

Self service 67

Self service B2B SaaS Gamification 67

NobelBiz

JUNE 5, 2023

Or course, there are different types of lead generation that typically fall into two main categories: Outbound lead generation which generally include direct mail, advertising, cold calling and email marketing. Personalization is the key to unlocking successful lead generation.

Call Center 52

Call Center Scripts CRM Contact Center 52

NobelBiz

MAY 9, 2023

This feature allows agents to familiarize themselves with the client’s history and specific needs, allowing for more personalized and effective interaction. Gamification is one of the most effective training methods that fosters both loyalty and efficiency. Requires Larger amounts of data to “churn” if higher ratios are set.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Vistio

APRIL 2, 2022

I also do one-on-one consulting for companies that want a more personal approach as they re-engineer their remote working programs for this kind of long-term vision. So we’re offering virtual interactions and also in-person interactions where we drill down on all things remote work for very focused laser exchanges.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

NobelBiz

MAY 22, 2022

Of course, it is always better to have a wider talent selection pool. But over time, as the world opens up, are you going to be able to retain that person? It’s how the technology can enable the person to provide that exceptional experience. However, this proved to be a double-edged sword. And the same is here.

call center workforce 52

call center workforce Call Center Management Gamification 52

CrazyCall

JANUARY 21, 2019

He has to travel long distances, have meetings in fancy restaurants, and invite prominent prospects to golf courses. According to Ayesha Khan , once you get someone on the phone your approach needs to be tailored to match that of the person on the other end of the line. You can also apply gamification to everyday work.

Telemarketing 87

Telemarketing Sales Scripts CRM 87

JivoChat

JULY 5, 2021

Work with B2B and B2C Customers: Magento lets you manage both enterprise quotes and customer orders through the same platform. Training and Certification Available: Gain skills through Magento’s e-commerce training courses and validate them with certifications. Fun Gamification: Boost engagement by encouraging customers to click.

Advertising 52

Advertising Analytics Sales Enterprise 52