Beyond Philosophy

FEBRUARY 5, 2015

Many b2b and b2c companies offer antiseptic, commoditized, vanilla experiences for customers. These are almost guaranteed not to be memorable, not to be talked about (unless neutrally or negatively), and not creating outside-in advocacy and value creation. Committing to customer experience: applying the concepts.

Customer Experience 391

Customer Experience Customer centricity B2C Airlines 391

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. John is an “Ex-Disney Guy” and Customer Experience Coach. John DiJulius Follow @JohnDiJulius.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

ChurnZero

FEBRUARY 1, 2019

Her extensive background in customer success, sales and management will be of great benefit to both IZEA and our customers,” said Ted Murphy, Founder and CEO of IZEA. Francesca has a proven track record of growing client relationships through collaborative development and exemplary customer service.

Chief Customer Officer 53

Chief Customer Officer SaaS Education Customer advocacy 53

aircall

JUNE 30, 2021

That means that companies within this space must work extra hard to provide an excellent customer experience if they want to hold on to their market share. Professional Services: 84%. Companies geared toward providing professional services have a much longer sales cycle than B2C companies. IT Services: 81%.

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

JustCall

APRIL 5, 2023

The need for customer success management is fairly new and fast becoming pertinent. With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. Traditional customer support models will not cut it. Top 5 Customer Success Tools Every Business Must Use 1.

Management 52

Management CRM Analytics Customer retention 52

SmartKarrot

MARCH 8, 2022

Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Amarachi Ogueji. Annette Franz. Daphne Lopes. contact-form-7].

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

Chip Bell

MAY 7, 2019

Customer service for many years had more than its share of “squeals and grins.” Consequently, the formerly surprised guest is today non-plussed by the dull procedurally driven event and the hotel quest for customer advocacy is wholly lost. I “found” a lot more eggs! But, they had a lot more fun.

Airlines 80

Airlines Scripts Customer advocacy Coaching 80