Netomi

FEBRUARY 28, 2022

Dione Hedgpeth – Chief Customer Officer, Sumo Logic. As Sumo Logic’s chief customer officer, she is responsible for the company’s customer operations and renewals, including customer success, professional services, global support, and education (which is no small role, as the company serves more than 2,000 customers)!

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Chief Customer Officer Customer centricity Technical Support Contact Center 64

Help Scout

APRIL 27, 2021

Current readers may recognize elements like “Chief Customer Officer” as if it is no big deal, but this was unproven ground then. I know this book shaped my approach to customer experience, and it will shape yours, too. Be Our Guest: Perfecting the Art of Customer Service”.

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Customer Experience Chief Customer Officer B2C B2B 117

Fonolo

MAY 10, 2018

With career credits like Microsoft and Lands’ End under her belt, Bliss “pioneered the role of the Chief Customer Officer” and, with her understanding of enriching customer loyalty and growth, is now a celebrated keynote speaker, author, and even a podcaster (Check out the Human Duct Tape show here ). Intercom.com .

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Customer Guru

AUGUST 8, 2018

He is the co-founder and director of Genroe, a consultancy that specializes in Net Promoter®, customer feedback management, data analysis, and customer experience management. Adam Toporek is internationally renowned for his expertise as a keynote speaker, customer service expert, and front-line trainer. ” 29.

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Customer Experience Chief Customer Officer Consulting Consulting 130

Nicereply

FEBRUARY 25, 2020

Zendesk’s 2020 Customer Experience Trends Report dropped earlier this month, combining the data of the 45,000 companies using Zendesk with an external survey of thousands of agents, managers and customers. These six trends might surprise you, but they should definitely impact the way you think about helping your customers.

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ChurnZero

FEBRUARY 1, 2019

To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. Amanda Berger, Chief Customer Officer, Lucidworks. Amanda’s commitment to business results drives each aspect of her work as Chief Customer Officer at Lucidworks.

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Chief Customer Officer SaaS Education Customer advocacy 53

Customer Guru

MARCH 7, 2018

Being from the customer service industry, I myself have laid down some ground rules for the drivers who pick our customers from airports in terms of how they must be dressed and the amenities that the car must have. There is this perception that B2B and B2C are different, but the customer actually expects the same thing in both.

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Customer Experience Customer centricity Chief Customer Officer B2C 65