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Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. When it comes to call centers and service centers what are people focusing on today compared to a decade ago? Customers are switching services and switching brands rapidly.

Average Handle Time 42
Average Handle Time Chief Customer Officer Wireless Enterprise 42
article thumbnail

Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. When it comes to call centers and service centers what are people focusing on today compared to a decade ago? Customers are switching services and switching brands rapidly.

Average Handle Time 40
Average Handle Time Chief Customer Officer Wireless Enterprise 40
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