BlueOcean
MARCH 24, 2022
When it comes to complex B2C customer care, the customer is anything but a faceless number in a sea of consumers. B2C brands had their worlds turned upside down by the pandemic, but what does complex customer care look like now things are leveling out? In today’s contact center, remote work is more prevalent than ever before.
Taylor Reach Group
NOVEMBER 21, 2019
Record low unemployment has created new emphasis on employee retention in contact center operations throughout Canada and the United States. TRG helps clients optimize their contact center operations through focus on four pillars: people, process, technology and methodology. By Peg Ayers.
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Fonolo
SEPTEMBER 19, 2017
One of our goals with the Fonolo blog is to help you stay current on the many aspects of the fast-moving contact center industry. Our favorite chart: The US Contact Center Decision-Makers’ Guide. Who wrote it: Contact Babel. Understanding Industry Benchmarks. Who wrote it: The Incite Group.
Lumoa
NOVEMBER 30, 2022
Naturally, this is setting a new benchmark for E-commerce stores, since customers are choosing to shop at only the best websites in the competitive space. In turn, the virtual agent may respond with talk-back capability, allowing seamless B2C interaction. Set up chatbots for a 24/7 contact center.
Vistio
APRIL 2, 2022
She is an expert in the design and continuous improvement of the remote working model for contact centers, support functions, and enterprise, both in-sourced and outsourced. And that was actually in my first contact center assignment, it was with an outsourcer. Yeah, sure. My career began in HR actually.
CX Journey
FEBRUARY 23, 2016
When clients look for benchmark data, B2B reports are few and far between. Clearly, there are differences between B2B companies and customers and their counterparts on the B2C side. Image courtesy of Thomson Data LLC Are you a B2B company struggling with customer experience challenges? In short, yes.
Spearline
AUGUST 29, 2019
If you would like to find out more on how Spearline provides these tools, be sure to contact us or check out our website. AR and VR have the potential to reshape the way we interact, whether that be socially, in a B2C context, or B2B. Conclusion. If you are interested in benefiting from our platform, please get in touch with us.
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