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Customer Success Technology Buyer Guide

ClearAction

On the tech provider side, new logos are a constant quest, but SaaS models mean renewals are a top priority. B2B technology buyer negative sentiment: Buyer renewal champions are managing a frustrating chain of decisions during renewals and expansions. Buyers prefer to have minimal interactions with sales teams.

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Inside Customer Success: Winning by Design

Amity

Winning by Design is a premier provider of strategy consulting and coaching programs for SaaS Sales and Customer Success organizations. They are the leaders in SaaS Sales consulting and training, and have recently added Customer Success to their area of expertise. What’s the benefit of being remote?

SaaS 84
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What is Expansion Revenue? How Does One Calculate and Track the NRR Walk?

SmartKarrot

SaaS organizations are continuously trying to determine how to facilitate rapid and sustainable long-term growth. Therefore, prioritizing expansion revenue as well as calculating and analyzing Net Revenue Retention has become an established standard across the SaaS industry. What Is Net Revenue Retention?

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The Beginner’s Guide to Revenue Operations (RevOps)

SmartKarrot

RevOps addresses the gap between revenue generation and company teams/departments. Revenue operations helps gain traction from sales flywheels. What is Revenue Operations (RevOps)? Revenue Operations (RevOps) is the business process of driving revenue across teams. Sales teams focus on closing deals.

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TAM SAM SOM: The Art of Calculating Market Size for Your Business

SmartKarrot

They are also important when drafting your marketing and sales strategies. Taking a broader view, TAM gives you the figure of the maximum revenue you could generate in the market of operation. As SAM makes the target segment more precise, it also helps in enhancing the efficiency of the activities of your marketing & sales teams.

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Tweak Your Customer Success / Account Management Playbooks for the Enterprise Customers

SmartKarrot

SaaS (Software As A Service) companies need to know how enterprise customers are different. This can also be used by other teams, such as product, sales, and more, for their own growth. Enterprise customers help increase revenue potential but also need more integrations. High level of Important to data centricity.

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What is a Client Success Manager ?

SmartKarrot

When talking about SaaS businesses in 2020, there is a fine line that separates top-performing companies and the struggling ones. While customer acquisition is the key driver for dynamic revenue growth, customer retention is often the critical factor. What is so significant in the job role?