An Abbreviated Guide to Customer Satisfaction Surveys (NPS®, CSAT, CES)
ChurnZero
OCTOBER 9, 2020
A survey that gauges customer sentiment, satisfaction, and feedback to improve the customer experience and ensure customer loyalty. CSAT (Customer Satisfaction). CES (Customer Effort Score). The NPS basics: Measures the likelihood of a customer recommendation. NPS (Net Promoter Score).
Let's personalize your content