Beyond Philosophy

NOVEMBER 28, 2017

Since 2005, over 50,000 respondents, in 49 countries and multiple b2b and b2c industries have participated in research incorporating the Hierarchy model emotions. In this post, we are addressing the perceived value influence of emotions and memory on b2b and b2c customers. and Metro Bank in the U.K. Back to the Hierarchy.

B2C 207

B2C Banking B2B Customer advocacy 207

Callminer

AUGUST 6, 2019

That’s not to mention the number of software tools that integrate with the various call center software solutions. Computer Telephony Integration (CTI): Essentially, CTI is a software that brings together all communication channels (web-based, voice, email, etc.). Be mindful of integrations. Likewise, check for the basics.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

JivoChat

APRIL 8, 2021

CRM integrations. Knowledge base integration. CRM integration. Key features: Question bank to help overcome writer’s block. Drip campaigns. billion active global users, businesses across all industries can’t afford to ignore the immense potential of social media. Key features: Live chat triggers.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

CrazyCall

SEPTEMBER 4, 2018

Max Altschuler is the founder and CEO of Sales Hacker, a media company which is made up of conferences, webinars and meetups all around the world, online publications, webinars and is mainly focused on the future of B2B sales. Must-read: 5 Strategies To Increase Your B2B SaaS Sales Velocity. The most unbiased out there! Jason Lemkin .

Sales 129

Sales SaaS CRM B2B 129

Pointillist

FEBRUARY 19, 2018

This will result in re-imagined customer experiences and end-to-end customer journeys that are integrated and more personal, so that they feel more natural to customers. Expect timelines of days not weeks, with simpler data sources integrated within 1-3 days. Integrating with these touchpoints is the key to in-the-moment engagement.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

Pointillist

MARCH 22, 2018

90% of customer value for B2B businesses is obtained after the initial sale.’ – Marketo. There are many such examples of B2C and B2B companies that are using upsell and cross-sell opportunities to generate profits. A common example in retail banking is when your bank offers you a credit card after you open a new savings account.

Upselling 71

Upselling Analytics B2B B2C 71

JivoChat

JULY 25, 2021

CRM integration. Integrates with other YITH WooCommerce site plugins. Multiple e-commerce integrations. This app helps B2B customers manage their own accounts. With these capabilities, B2B customers don’t need to contact sellers with user access requests or inquiries about available credit. Multiple integrations.

Sales 52

Sales Accountability Upselling B2B 52