Top 5 Customer Service & CX Articles for Week of February 26, 2024
ShepHyken
FEBRUARY 25, 2024
That’s one of the reasons the Net Promoter Score (NPS) has become one of the most widely used metrics in corporate America and around the globe. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Customer advocacy becomes your best friend. There are ways around this!
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