Technical Reps or Agent Techs? The inter-changing roles of technical support and customer service
TechSee
DECEMBER 28, 2020
“You’ve reached Service Enterprises. For sales support, press 1. For product support, press 1. For technical support, press 1. Once the ROI of these remote technical support and customer support teams became abundantly clear, many enterprises decided that these temporary teams would become permanent.
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