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What Came First COVID-19 or Poor Customer Service?

CSM Magazine

Thanks to Natural Language Processing (NLP), AI assistants quickly understand a customer’s initial query then pass this valuable intelligence along to the live agent who already knows what the person is calling about. In one go, it boosts agent confidence and sees customer satisfaction levels soar.

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Mastering Escalation Management: Harnessing Tech in Modern Call Centers

NobelBiz

This eliminates the need for manual triaging and ensures that the query reaches the right person without any delays. Brad Dashnaw, CEO – Shift Marketing Brad Dashnaw is the CEO of one of the top companies in the Digital Marketing space for Higher Education and Automotive Companies with over 4,000+ succesful clients.

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Artificial Intelligence: First Aid for Companies in Challenging Times

CSM Magazine

They are trustworthy personal concierges, always calm under pressure. Using Natural Language Processing (NLP), AI assistants quickly understand a customer’s initial query then pass this valuable intelligence along to the live agent who already knows what the person is calling about.

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A 5-Step Checklist for Mastering Enterprise AI

CSM Magazine

Don’t try to replace your people – after all, despite the benefits Natural Language Processing that AI tools offer, many customers still crave the personal service provided by another human being. Options include working with their chosen AI vendor in terms of enterprise offerings, self-service or as a managed service.

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Manufacturers Turn to Direct Sales to Bolster Customer Experience

Mindtouch

Though automotive direct sales is a legislatively fraught proposition in most parts of the country, traditional automotive manufacturers are realizing the importance of joining together the roles of producer and seller. According to Datafloq , a plug-in hybrid vehicle will generate 25 gigabytes of information in an hour of driving.

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5 Reasons to Boost Self-Service Using AI in Today’s Property Market

CSM Magazine

” Like all AI tools, the more the Get Living Assistant is used, the smarter it becomes while the inbuilt feedback functionality is crucial for understanding residents’ needs to deliver a more personal service and improve the rental offer. For more information, please visit www.ebi.ai.

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Dr. Natalie’s Research Agenda and Published Research

Natalie Petouhof

Customer Experience IOT in the Automotive Industry-Upcoming. **. Customer Experience IOT in the Automotive Industry-Upcoming. **. . • Halo Uses Xively’s Internet of Things Platform to Redefine Safety Devices. • Customer Experience IOT in the Automotive Industry-Upcoming. **. ROI of Social Customer Service- Upcoming. •

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