Natalie Petouhof
FEBRUARY 16, 2016
Tweet Numonix announced enhanced integration of its award-winning RECITE® interaction recording solution with Allworx VoIP business telephone systems. the world’s largest distributor of Allworx VoIP business telephone systems. . Vital Communications is the world’s largest distributor of Allworx VoIP business telephone systems.
Calltools
MARCH 8, 2023
These providers might also offer an omnichannel cloud-based solution (known as Unified Communication as a Service, or UCaaS), allowing your team to communicate via methods such as video conferencing, enterprise messaging, and presence technology. That’s because communications sound the same as traditional phone systems.
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Cisco - Contact Center
SEPTEMBER 3, 2020
Like most other global enterprises, Cisco’s BCP targeted three main areas – outages, natural disasters, and other impacts to the environment. For example, agents’ calls are unable to be recorded, supervisors cannot monitor agents’ calls in progress, and VoIP cannot be used in India due to the country’s telecommunications regulations.
pindrop
APRIL 30, 2020
Pindrop , an enterprise voice security company, works with eight of the top 10 banks, three of the top five brokerages, and five of the top seven life insurers. By the later stages we are seeing enterprise contact center call volumes jump over 1,000% from normal levels. INSIGHT 2: THE WAVE HITS IN EARNEST.
Xaqt
JUNE 1, 2020
All the while, Virtual Agents and Robotic Process Automation (RPA) threaten to eliminate much of the human capabilities that outsources have built their business on. Amazon, Google, Microsoft) and well-funded start-ups are selling the value proposition of bots, virtual agents and AI to their enterprise customers.
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