COPC
OCTOBER 22, 2021
certification to improve CX, measure and analyze performance, utilize customer feedback and leverage the customer experience best practices outlined in the COPC Customer Experience (CX) Standard. certification status for its work-at-home operation in 2019. certification experience here.
Vistio
MARCH 15, 2022
Leveraging over 20 years of business process outsourcing and experience, Terry is one of the subject matter experts on technology, remote working, customer experience (CX), and GigCX. We’re regressing a little bit, but I think it’s something that we should talk about.
Cisco - Contact Center
SEPTEMBER 3, 2020
Telecommunications regulations in India posed another challenge when it came to contact center agents working remotely. Within 3 days, we modified our VPN solution to meet the new requirement that at-home agents connect through VPN using static IP addresses.
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