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Remove At home agents Remove Customer Experience Remove Personalization Remove Technical Support
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Predictable Outcomes Amidst Unpredictable Times: How Cisco IT kept Contact Center services running from our homes

Cisco - Contact Center

SEPTEMBER 3, 2020

Telecommunications regulations in India posed another challenge when it came to contact center agents working remotely. Within 3 days, we modified our VPN solution to meet the new requirement that at-home agents connect through VPN using static IP addresses.

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Contact Center Telecommunications Wireless At home agents 92
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Workforce Optimization and GigCX: An In-depth Interview with CX Subject Matter Expert, Terry Rybolt

Vistio

MARCH 15, 2022

Leveraging over 20 years of business process outsourcing and experience, Terry is one of the subject matter experts on technology, remote working, customer experience (CX), and GigCX. ” But it’s another thing to have that person actually make an impact. And so I’m glad you brought that up.

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Gamification outsourcing Contact Center Technology 52
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