Predictable Outcomes Amidst Unpredictable Times: How Cisco IT kept Contact Center services running from our homes
Cisco - Contact Center
SEPTEMBER 3, 2020
Telecommunications regulations in India posed another challenge when it came to contact center agents working remotely. Within 3 days, we modified our VPN solution to meet the new requirement that at-home agents connect through VPN using static IP addresses. Each tunnel group is then assigned a pool of just one IP address.
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