COPC

OCTOBER 22, 2021

certification to improve CX, measure and analyze performance, utilize customer feedback and leverage the customer experience best practices outlined in the COPC Customer Experience (CX) Standard. certification status for its work-at-home operation in 2019. certification experience here.

At home agents 52

At home agents Technical Support Best practices Contact Center 52

Cisco - Contact Center

SEPTEMBER 3, 2020

Companies have learned from past experiences to ensure that their applications and data are hosted in more than one data center, preferably in different cities or countries. The start of 2020 brought a new challenge and opportunity to our contact center service – working from home on a global scale.

Contact Center 94

Contact Center Telecommunications Wireless At home agents 94

Vistio

MARCH 15, 2022

Leveraging over 20 years of business process outsourcing and experience, Terry is one of the subject matter experts on technology, remote working, customer experience (CX), and GigCX. What type of contact center or organization as a whole, would most benefit from LiveXchange? That leads me to my next question.

Gamification 52

Gamification outsourcing Contact Center Technology 52