Outsource Consultants

NOVEMBER 29, 2021

This model allows for agents to work comfortably from home but within a proximal distance for occasional in-person visits. Your HQ or “hub” feeds the decentralized “spokes” of your at-home agents, with in-person visits typically narrowed around ongoing training or remedial supervision for under-performing team members.

Call Center 128

Call Center At home agents Brand ambassadors outsourcing 128

COPC

OCTOBER 22, 2021

Transcom is a global customer experience specialist providing CX advisory, customer care, sales, technical support and collections services through their extensive network of contact centers and work-at-home agents. Learn more about the COPC Inc. certification process here. About Transcom.

At home agents 52

At home agents Technical Support Best practices Contact Center 52

Eckoh

MAY 18, 2020

The current pandemic has forced contact center operations leaders to take extraordinary steps to provide ongoing customer support functions with the only available option being moving facilities-based agents to a work from home model. Author John Johnson

Contact Center 52

Contact Center At home agents Technical Support Customer Support 52

Vistio

MARCH 15, 2022

He has worked for large multinational corporations in business development, technical support, and strategic planning throughout his career, and is recognized as a seasoned leader and gifted communicator who understands how technology aligns with businesses and client objectives to drive operational performance and cost savings.

Gamification 52

Gamification outsourcing Contact Center Technology 52

Cisco - Contact Center

SEPTEMBER 3, 2020

Telecommunications regulations in India posed another challenge when it came to contact center agents working remotely. Within 3 days, we modified our VPN solution to meet the new requirement that at-home agents connect through VPN using static IP addresses.

Contact Center 93

Contact Center Telecommunications Wireless At home agents 93

Callminer

OCTOBER 22, 2019

Inbound services provide customer assistance and technical support for programs and software. Virtual, or utilizing “at-home” agents. “Most call center service providers categorize their offerings into outbound and inbound calling services. Outbound is ideal for businesses that need assistance reaching customers.

Best practices 203

Best practices Call Center outsourcing Contact Center 203