BlueOcean

MARCH 24, 2022

When it comes to complex B2C customer care, the customer is anything but a faceless number in a sea of consumers. B2C brands had their worlds turned upside down by the pandemic, but what does complex customer care look like now things are leveling out? Modified Recruitment Strategy.

B2C 62

B2C Customer Care Schedule adherence outsourcing 62

Skybridge

APRIL 13, 2020

In my earlier posts, I’ve put a great deal of focus on how to transition your call center agents from on-site to at-home. But of course, there are longer-term factors to consider – and conquer – in order to lead high performing customer care teams capable of delivering superior customer and patient experience.

Coaching 52

Coaching Customer Care At home agents Call Center 52

Skybridge

APRIL 21, 2020

Somehow, this erroneous assumption, (that, if left to their own devices at home, your customer care agents will be start slacking off) has been accepted as fact. It demands a continuous, long-term investment in monitoring best practices, technology upgrades, and ongoing agent and management training.

At home agents 52

At home agents Coaching Customer Care Best practices 52

Skybridge

OCTOBER 30, 2020

Personally, I have always believed that every customer who calls deserves to be heard with care, answered with speed and accuracy, and leave the call feeling cared about. This year, every customer’s need to experience empathy and feel trust in their brand has skyrocketed. Banish the zombies! Don’t do it!

At home agents 52

At home agents Customer Care Scripts Personalization 52

24-7 InTouch

MAY 1, 2020

Here are a few ways that leading brands are successfully identifying key engagement drivers and increasing retention, tenure, and work quality to retain and engage the best work-at-home agent talent. An at-home employee model in the customer care industry allows agents greater flexibility in their schedules.

At home agents 52

At home agents Employee engagement Contact Center Technology 52

BlueOcean

AUGUST 9, 2021

Simply request pricing for our outsourced customer care solution. 84% of contact centers around the globe already have some capability in data analytics as it relates to the customer experience, particularly in the realm of data collection. Contact Center Data Analytics. Cloud-Based Contact Center Technologies.

Contact Center 62

Contact Center Technology outsourcing At home agents 62

Skybridge

JULY 21, 2020

I would add a 6 th one: Decentralized Call Centers Staffed with At-Home Agents. If you would like to know more about how Skybridge Americas can help you deliver superior customer experience with high performing teams of at-home agents, please reach out. You can read the entire article below. We would love to talk!

At home agents 52

At home agents Wireless Government Contact Center 52