COPC
OCTOBER 22, 2021
Our certification services are based on the COPC CX Standard, a performance management system for contact centers and CX operations. The COPC CX Standard is available in three versions: Contact Centers, Release 7.0. The original Standard was created in 1996 by a group of global industry leaders. About Transcom.
Cisco - Contact Center
SEPTEMBER 3, 2020
Companies have learned from past experiences to ensure that their applications and data are hosted in more than one data center, preferably in different cities or countries. The start of 2020 brought a new challenge and opportunity to our contact center service – working from home on a global scale.
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Eckoh
MAY 18, 2020
The ongoing Covid-19 pandemic and associated social distancing requirements has caused most contact center operations to rethink and reformulate their business continuity plans (BCP). Traditionally, contact center business continuity plans were designed to facilitate continued operations through geographic dispersion.
Vistio
MARCH 15, 2022
He has worked for large multinational corporations in business development, technical support, and strategic planning throughout his career, and is recognized as a seasoned leader and gifted communicator who understands how technology aligns with businesses and client objectives to drive operational performance and cost savings.
Callminer
OCTOBER 22, 2019
Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house.
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