Article Gamification Morale Surveys 
Noble Systems
OCTOBER 18, 2018
After reviewing dozens of articles, here are the KPIs relative to productivity that appear consistently across multiple sources: Quality. Whether you capture this data via post-call surveys or other means, CSAT and Net Promoter scores directly measure how satisfied customers are with the support and service you provide.
Playvox
MARCH 12, 2024
In contrast, low agent motivation is linked to high attrition rates in contact centers, resulting in increased recruitment and training costs, along with a negative impact on overall team morale. Many of Playvox’s customers leverage tools like gamification to motivate their teams.
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Playvox
JANUARY 13, 2022
ENJOYING THIS ARTICLE? This leads to improved employee morale and greater productivity – two benchmarks I bet most companies want to achieve in 2022 and every year! Gamification. More contact centers are using gamification to complement their training programs and to incentivize teams. Sign up for our newsletter.
Playvox
MARCH 21, 2024
When customer interactions are the heartbeat of business operations, one crucial factor often takes center stage – agent morale. All of this leads to better agent morale. Let’s take a deeper look at the factors that influence employee engagement and morale.
CSM Magazine
APRIL 15, 2021
When the Enterprise Research Centre surveyed 1,000 companies across the UK in 2020, the results were enlightening and somewhat heartening. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story. and “What are our core values?”
Playvox
MARCH 12, 2023
But more than half (54%) of consumers in a Zendesk survey said it feels like customer service is an afterthought for most businesses they interact with — that’s not the feeling you want customers to walk away with. Related Article: Team Leaders: How to Personalize your Agent Training 3.
Callminer
APRIL 21, 2020
Call center leadership has a significant impact on performance by setting the tone of the workplace and fostering employee morale. Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Matt Skoglund. LawnStarter.
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