Article Customer effort Journey mapping Metrics 
ShepHyken
MAY 16, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Are You Tracking the Customer Service Metrics That Really Count? Yes, metrics matter. Does the customer come back?
ChurnZero
JANUARY 6, 2022
Though Customer Success was originally regarded as a post-sale cost center, you can flip its narrative with the right metrics, positioning, and forecasting strategy. In the section below, we outline three strategies that every Customer Success team can use to increase their perception as a profit center. But Customer Success?
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GetFeedback
MAY 9, 2019
If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This article is inspired by our own frustrations with getting to know the CX space. Customer experience is how your customers perceive their interactions with your company.
GetFeedback
MARCH 20, 2019
You’ve got to design a survey that looks enticing to customers and can also get you the necessary insight. This article offers the secret formula for making the perfect survey online — one that you’ll customers won’t mind taking. Strategically place your online survey in the customer journey map.
Global Response
MARCH 18, 2022
Thankfully, there’s a lot of ways to improve the customer experience in your call center. From setting helpful metrics and KPIs to track and improve on, to doing customer and market research to understand your audience’s pain points, there’s a lot of call center strategies that can take your customer experience from standard to superior.
Nicereply
FEBRUARY 2, 2024
Users now have more options than ever before and businesses have to work harder to retain them as customers. By implementing effective customer success initiatives, you can help customers gain maximum value from your product, thus increasing customer happiness. What is Customer Success?
Lumoa
JANUARY 7, 2021
With 34% of businesses now implementing customer journey mapping, it’s becoming even more important to understand how to measure it. Using customer surveys is the most common way to gather feedback from your customers throughout the customer journey.
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