NobelBiz
APRIL 2, 2024
At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. They serve as centralized hubs for managing multichannel interactions, voice calls, emails, chats, social media, and more.
Global Response
FEBRUARY 13, 2022
Call centers, contact centers, multi-channel contact centers: there’s a lot of terminology floating around, and it may be difficult to know exactly what services are included in different types of contact centers—and which is right for your business. The post What is a multichannel contact center?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Playvox
JULY 14, 2023
Ways to Measure Contact Center Agent Productivity Measuring productivity in the call center can be complex. If you have the right contact center solutions that provide real-time and historical data for the most important call center productivity metrics, it’s a lot easier.
NobelBiz
MARCH 29, 2022
It is becoming more common and visible as a result of digital communication platforms that enable multichannel interactions between customers and call centers. This article details, 9 smart strategies that promotes customer engagement for your contact center.
Playvox
APRIL 21, 2023
Make sure your contact center is set up for digital success behind the scenes so that you can provide the experiences your customers demand. First, it’s important to understand the difference between multichannel and omnichannel customer service centers. What Is Omnichannel Customer Experience?
NobelBiz
MARCH 29, 2022
It is becoming increasingly prevalent and noticeable due to digital communication platforms that encourage multichannel interactions between customers and contact centers. In the contact center sector, customer engagement is one of the strategic objectives of many companies today.
Global Response
MARCH 18, 2022
From setting helpful metrics and KPIs to track and improve on, to doing customer and market research to understand your audience’s pain points, there’s a lot of call center strategies that can take your customer experience from standard to superior.
Expert insights. Personalized for you.
105 
Let's personalize your content