Global Response

JUNE 20, 2023

But just because Tunisia is a strong location for call centers doesn’t mean it’s the right location for you. In this article, we’ll walk through the advantages and challenges of outsourcing to Tunisia so you can easily decide if it’s the right location for your call center outsourcing.

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Outsource Consultants

DECEMBER 10, 2018

A recent article by Jessica Compton dives into the notion of the Internet of Things and its effects on the holiday season. To learn more, check out the article here. Outsource contact centers provide a strong complement to your existing agents. Social Media Customer Service. All roads lead to the internet.

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Outsource Consultants

DECEMBER 4, 2018

Call center outsourcing is a logical strategy for businesses of all sizes. A recent article by Deeksha Dadu lays out the following factors to look for when picking a call center partner: Quality assurance that matches your company’s standards. Need a secure contact center to provide your customer service?

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Contact Center outsourcing call center solutions Call Center 64

Global Response

OCTOBER 17, 2023

As a result, many companies are moving their outsourcing operations to onshore models in hopes of increasing call center security and providing additional protection for sensitive data. However, is this really the best solution? But onshore call centers aren’t always inherently more secure than offshore models.

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Outsource Consultants

JANUARY 21, 2019

It’s no secret that people don’t typically call companies when everything is going smoothly. Your contact center is frequently tasked with serving as the first line of defense when the customer experience goes wrong. A recent article by Brian Kracik discusses modern customer expectations. We can help!

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Customer Experience outsourcing Contact Center call center solutions 78

Outsource Consultants

NOVEMBER 7, 2018

Your company strives to provide great customer service. But are you able to serve every customer interested in your products and services? A recent article by Deeksha Dadu emphasizes a crucial requirement for every company: the ability to provide multilingual customer service. We can help!

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Contact Center outsourcing Gamification call center solutions 64

TechSee

DECEMBER 3, 2019

Over a quarter say that getting their questions answered by customer service is becoming harder. Core challenges for contact centers. Although 91% of companies have invested heavily in contact center knowledge bases, very few are seeing real ROI. What’s worse is that most of these articles are written by and for experts.

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Outsource Consultants

NOVEMBER 15, 2018

An article by Shelby Faris explores contact center KPIs from a different angle. In a broad sense, the article dives into how to use dashboards to accurately monitor inbound and outbound call volumes and how the agents are managing their time. To learn more, check out the article here ! We can help!

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Outsource Consultants

DECEMBER 17, 2018

This extends beyond personal relationships and into the brand/customer relationship. An article by Philip Piletic discusses how companies can earn their customers’ trust. Need an omnichannel contact center to provide your customer service? Trust is an important part of every relationship. We can help!

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Contact Center outsourcing First call resolution Scripts 59

Global Response

FEBRUARY 13, 2022

Is your in-house team struggling to keep up with customer service calls and inquiries? Are you hoping to enhance your customer experience this year? If so, it might be time to outsource customer service to a dedicated call center. Are we looking to focus on inbound or outbound calls?

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Global Response

FEBRUARY 13, 2022

Call centers, contact centers, multi-channel contact centers: there’s a lot of terminology floating around, and it may be difficult to know exactly what services are included in different types of contact centers—and which is right for your business.

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JustCall

AUGUST 29, 2022

If you are looking forward to starting your very own call center, the outbound call should be your first consideration. This article has shared every detail related to the outbound calling strategy and what methods should be followed for effective calls. . Examples of Outbound Calling.

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Callminer

AUGUST 1, 2017

“One of the most important aspects of a call center is that phone traffic flows correctly…”. Nothing slows down the efficiency of a call center more than poor call traffic distribution. If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people.

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Global Response

NOVEMBER 14, 2023

Traditional call centers are typically very dependent on in-person resources—both in-person agents as well as offices, hardware and physical tools that allow you to monitor and manage customer service calls. Or is a traditional call center the way to go?

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CSM Magazine

OCTOBER 2, 2019

In today’s competitive world, if a company has to survive and thrive, it needs to provide superior quality products or services as well as customer support. As Doug Warner rightly said, “In the world of Internet customer service, it’s important to remember your competitor is only one mouse click away.”

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outsourcing Call Center Telemarketing call center solutions 45

JustCall

JANUARY 18, 2023

Today, most inbound call centers communicate with customers through chats, emails, and phone calls. In this blog, we will talk about everything related to inbound calling for businesses. Pros of Inbound Calling Outsourcing. The advantages of Inbound call center outsourcing are as follows: 1.

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Quality Contact Solutions

JULY 26, 2022

In addition, call center scripts or call guides allow customer support issues to be resolved fastest. Before you start writing, make sure to keep these best practices for call center scripts in mind. READ: INBOUND CUSTOMER SERVICE CASE STUDY. LEARN MORE ABOUT OUR SERVICES.

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