ShepHyken
FEBRUARY 6, 2017
Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. 11 Reasons Why Customer Advocacy is the Bedrock of Your Business by Robbie Richards. My Comment: Customer advocacy is powerful.
Liveops
SEPTEMBER 27, 2018
Although customer care is typically regarded as a cost center, savvy brands know that 80% of their shoppers will return after a positive customer experience. That’s why customer care teams must work hard to deliver service on par with what customers are promised. Mobile is where it’s at.
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ShepHyken
JUNE 8, 2018
This week we feature an article by Daphne Kasriel-Alexander who tells us how to create mega-fans who can then become your biggest advocates. – Shep Hyken. Forced to listen to fake-happy ‘customer care’ puppets reading from scripts? User lover blossomed: Moving from fans to brand ambassadors. Do You Know Yours?
Global Response
FEBRUARY 28, 2024
This often leads to delayed response times, missed calls, and, ultimately, dissatisfied customers. In this article, we’ll explore why you need call center services, how they will benefit your business, and how to choose the right one. Call centers provide 24/7 access to trained professionals specializing in customer care.
The Center for Client Retention
JANUARY 4, 2018
Just look at the hundreds of thousands of videos, articles, posts, etc. That said, you could take advantage of the different ways of connecting with your customers on these platforms. Additionally, you could distribute coupons alongside requests for product reviews to help increase customers’ sense of connection with your brand.
CSM Magazine
JANUARY 2, 2023
Repeat customers not only buy more, but they also often serve as unofficial brand ambassadors. Here are ten ways to help you get new customers to become loyal, repeat customers. Understand What Your Customers Want. Provide a Customer Service App.
CSM Magazine
JUNE 17, 2019
These are the type of businesses that are earning the approval of the customer. And these days, customers are far more demanding and expectant than they have ever been. By investing in your customer service skills and having innovative customer care policies in place, you will be impressing customers.
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