ShepHyken

APRIL 28, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article includes five ways to manage the VIP experience, and of course, there’s technology, personalization, and more.

Customer Service 176

Customer Service Advertising B2C Big data 176

Beyond Philosophy

SEPTEMBER 25, 2017

The concept of a customer’s journey is nothing new – we have been offering journey mapping in our customer experience consultancy for years. And linking data points throughout a journey is a step in the right direction. But I have a big problem with Big Data. Either one can destroy value.

Big data 284

Big data Journey mapping Consulting Consulting 284

CX Journey

JULY 10, 2014

What is big data? Big data" has been defined in many different ways and seems to most often refer to the sheer volume of data, but for the purpose of this article, I''m going to refer to the data sources. I have six rules for transforming and consuming the data. Data must be centralized.

Big data 71

Big data Customer Experience Journey mapping Benchmark 71

Totango

DECEMBER 16, 2020

Optimizing customer experience with personalization. One of the most exciting new trends in customer success is the emergence of out-of-the-box solutions that allow you to automate the implementation of optimized customer journey maps. Optimize Customer Experience with Personalization.

Journey mapping 71

Journey mapping Best practices Accountability Big data 71

Totango

DECEMBER 1, 2021

Improved customer collaboration follows from prioritizing individuals and interactions, a result of success teams engaging closely with customers and customer data. Responsiveness to change results from allowing customer data to drive CS plan implementation. Delivering more customized, personalized CS outcomes.

Government 97

Government Journey mapping Accountability Benchmark 97

CX Accelerator

FEBRUARY 2, 2020

Especially when you consider that to gain buy-in from executives for CX initiatives, there must be data to support it. Also, consider the world of big data and the way making sense of huge sets of data has helped companies deliver more personalized experiences. Erica Mancuso. . Eric Engwall. Conclusions.

Customer Experience 320

Customer Experience Journey mapping Entertainment Engineering 320

CX Accelerator

FEBRUARY 2, 2020

Especially when you consider that to gain buy-in from executives for CX initiatives, there must be data to support it. Also, consider the world of big data and the way making sense of huge sets of data has helped companies deliver more personalized experiences. Erica Mancuso. . Eric Engwall. Conclusions.

Customer Experience 182

Customer Experience Journey mapping Entertainment Engineering 182