APIs Enterprise Self service Virtual Agent 
AWS Machine Learning
FEBRUARY 6, 2023
Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. These virtual agents can automate routine tasks as well as seamlessly elevate complex interactions to a live agent.
AWS Machine Learning
MARCH 29, 2024
Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. The bots can answer FAQs, provide self-service experiences, or triage customer requests before transferring to a human agent.
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TechSee
SEPTEMBER 21, 2023
Generative AI will be transformative for every enterprise. These are the keys to unlocking mainstream adoption of Generative AI for service and CX. AI that can interact naturally with users has the potential to augment and automate every service interaction across every channel.
AWS Machine Learning
SEPTEMBER 29, 2022
The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. In this post, we demonstrate how to elevate traditional customer service FAQs with an interactive voice bot.
3CLogic
AUGUST 18, 2020
However, migrating to the cloud is not as simple as flipping a switch, especially if an enterprise has already invested in an on-premise telephony infrastructure. However, enterprises continue to remain dependent on their existing call center platform (IVR, queue management, reporting, etc.)
Creative Virtual
MAY 13, 2021
For many years, when having a static set of FAQs on a website was enough for online self-service, organisations could get away with that siloed approach. Customers expect a connected and more sophisticated digital service experience. Today that’s not the case.
Creative Virtual
JANUARY 28, 2021
Ask any seller of a highly complex and customizable chatbot or virtual agent system about cost and you’re likely to get an evasive answer. The ongoing work to improve the chatbot’s performance and to get the best out of self-service in your unique deployment is what makes the difference. There’s no one-size fits all.’ ‘I’d
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