Help Scout

SEPTEMBER 2, 2021

Scheduling calls with prospects if they need to debug or troubleshoot a technical problem. Working with users who want to design sites using our API. Triaging technical tickets and bugs before they are sent to our engineering team. Advising new users on appropriate implementation of technical products.

Technical Support 102

Technical Support Engineering APIs Education 102

aircall

MAY 11, 2018

Aircall is the ideal Aircall customer. Not only do we engineer, optimize, sell, and troubleshoot the product, we also use it on a daily basis for our support and sales operations. For this post, I spoke with representatives (tributes) from our customer success, technical support, and sales teams.

Technical Support 88

Technical Support Analytics APIs Engineering 88

JustCall

APRIL 5, 2023

Further, businesses that find their preferred integration missing can contact the JustCall engineering team to request a new integration. Finally, the customer and technical support teams are readily available to assist customers in deriving more value from JustCall implementation.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

Nicereply

MARCH 13, 2020

Harvey Port, Technical Support. Using white space in emails: Dear Support, . Here’s what you’ll need to get started: The API key from your Help Desk. Customer Support Lead. While customer support agents might be communication geniuses, our customers are often not. Thanks, Joshua East.

APIs 101

APIs Accountability Customer Support Technical Support 101

JustCall

APRIL 5, 2023

That is because they help the customer support department of these businesses, which are responsible for keeping their customers happy. Any issues that you may face while using them can be highlighted to the JustCall engineers and they will make sure to accommodate your requests or suggestions. How has it done so?

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

RichCall

SEPTEMBER 13, 2017

As people switch from phones to other channels, companies need to work on integrating human approach to their CX robotics: Companies start focusing on channels that provide robotic customer support with a human touch, according to the Global Contact Centre Benchmarking Report, Dimension Data 2017. Teresa Cottam. Self-service.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

JustCall

MAY 1, 2023

Customer Support JustCall JustCall offers dedicated chat and email support options. Additionally, it also grants access to a comprehensive Help Center that can address all your frequently asked queries, which is quite a useful feature as your agents need not be active all the time to address customer concerns.

Interactive Voice Response 52

Interactive Voice Response Enterprise Call Logging CRM 52