NobelBiz

NOVEMBER 27, 2023

This information facilitates performance analysis, accountability, and targeted training and coaching for agents. This helps identify high-performing agents, and areas for improvement, and enables targeted training or coaching to enhance overall performance.

Call Logging 59

Call Logging voip Contact center software CRM 59

Babelforce

MAY 19, 2022

The solution also uses API integration to allow its automated calling services to communicate with your CRM. It also boasts something called “whisper mode”, where managers can listen in and coach agents during a live call, with only the agent being able to hear them. Price: Their prices are only available after consultation.

Gamification 52

Gamification Interactive Voice Response Call Center Self service 52

JustCall

MARCH 31, 2021

This has made call coaching for managers super easy. Here, you can easily set up automation and contacts will be automatically fetched via APIs. Briefly , Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. In fact, it is an automated one.

call center software 52

call center software APIs Call Center Coaching 52

Natalie Petouhof

FEBRUARY 24, 2016

ANSR Consulting provides strategy and implementation services to help global companies establish Global In-House Centers (GICs) in India. ANSR Consulting, which has helped establish several GICs within India, creates joint ventures with companies such as those in the Fortune 500.

Government 40

Government Consulting Consulting Analytics 40

Callminer

JULY 15, 2019

Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint. Creating Customer Service Super Agents with Data, Tech and Coaching featuring Forrester. Generate and Accelerate ROI with Speech Analytics and Consulting Services featuring Ember Services. Register for 11am EST / 8am PST Session .

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

AWS Machine Learning

MARCH 14, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

Engineering 104

Engineering APIs Technology Finance 104

JustCall

JANUARY 31, 2023

Call Intelligence – Make the best use of IQ to sketch out the best pitches, real-time conversation insights, and coaching with conversational intelligence. “I’ve used JustCall in a previous company and recommended it as a business consultant for this client when upgrading their reservations system.

voip 52

voip Enterprise Interactive Voice Response CRM 52