APIs Chatbots Gamification Marketing 
DMG Consulting
MARCH 31, 2019
DMG Consulting Releases 2018 – 2019 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. The past year was excellent for the CBCCI market.
Nicereply
JANUARY 18, 2023
In fact, according to Future Market Insights , the global help desk software market is predicted to grow at a CAGR of 9.4% Best help desk software tools of 2023 Out of hundreds of help desk software providers available on the market, how do you choose the one that will be best suited to your business needs?
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AWS Machine Learning
JANUARY 9, 2024
This solution will help you build interactive experiences for various generative AI applications such as chatbots, virtual assistants, and music generators. In this case, we’re instructing the model to generate an email for a marketing campaign as covered in the get_instructions method.
Balto
NOVEMBER 2, 2023
Changing customer expectations and changing market dynamics have made it difficult for contact centers to meet customer needs. According to Gartner, utilizing AI chatbots could save contact centers up to a total of $80 billion in labor costs by 2026. Customers still want to be able to talk to a human when they need to.
OctopusTech
SEPTEMBER 29, 2022
With robust reporting, customer service outsourcing companies can improve customer experience by tracking measures and performances, improving sales and marketing processes, and identifying customer satisfaction scores. If representatives are busy providing live chat services, then chatbots can also be used here.
JustCall
MARCH 9, 2023
The global market for conversation intelligence platforms is projected to reach $18.4 Conversational intelligence can simplify and enhance the operations of your management, marketing, and sales teams. Conversational AI enables the system to perform end-to-end actions through Application Programming Interfaces (API).
Hodusoft
AUGUST 9, 2023
It can be used to send emergency notifications, conduct customer surveys, take customer feedback, or conduct marketing campaigns. Businesses can use customized virtual numbers in advertisements or promotional materials to attract specific target audiences and improve the effectiveness of marketing campaigns.
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