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9 Features of The Best Call Center Software

Babelforce

Call center software is a big investment. You don’t want to change software providers again a few years down the line because the one you chose wasn’t up to scratch. In this post we’ll ask “what software. do call centers use?” and highlight nine features of call center software to look out for.

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The Top 10 Call Center Software for 2020

Hodusoft

If you are starting a call center or wish to upgrade your contact center software then go through this list of top 10 call center software for 2020 and select one that suits your operations the best. HoduCC – Call Center Software. Who is Hodusoft you may well ask.

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JustCall vs Dialpad Comparison in 2023: Best Call Center Software Review

JustCall

API and Webhook access is available for Premium and Custom plans. API and Webhook are also available for Pro and Enterprise plans. 5 Get VoIP 4.5/5 5 Software Advice 4.07/5 JustCall offers a plethora of integrations, including APIs, to enable excellent integrations with ERPs for smooth data flows. 5 Capterra 4.1/5

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Transform Your Business with a Virtual Call Center Solution

JustCall

A virtual call center is a call center that runs over the internet. It isn’t bound by any hardware or equipment and does not require the call center agents to be present at a single location to be able to run it. They utilize VoIP technology to make and receive calls.

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PhoneBurner Alternatives

JustCall

It comes with many features, such as auto-dialer, native integration, SMS workflow, VoIP, call tracking, and intelligent analytics, making it one of the best PhoneBurner alternatives. The all-rounder software provides a productive agent experience and accelerates your outbound campaign’s success.

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Top 10 Aircall Alternatives & Competitors in 2023

JustCall

Aircall is a cloud-based call center software that provides functionality like call routing, call monitoring , call queuing, call recording, insight cards, conversation intelligence , performance monitoring, and so on – features needed to enhance customer engagement. 5 Capterra– 4.6/5

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What is a Cloud-based Call Center Solution? (And How to Choose the Right One)

Babelforce

What does it mean for a call center solution to be in the cloud? A cloud call center solution is call center software based in the cloud. You get access to all the software features, such as voice, text, and the dashboard, over an internet connection. And all the data is stored online.