On Premise vs. Cloud-Based Call Center Software: How to Make the Call

aircall

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Call Center

What’s the Best Call Center Software for Your Business?

Talkdesk

Whether you are replacing a solution that no longer suits your company’s needs or investing in your first system, choosing the best call center software for your business can be a daunting task. Call center software can be a significant investment.

The Pros and Cons of On-Premise Call Center Software

Talkdesk

Call centers are a $22B industry dominated by legacy players with primarily on-premise solutions. If you are considering investing in call center software, it’s worth your while to think about whether or not an on-premise solution is right for you. Call Center

On Premise vs. Cloud-Based Call Center Software: How to Make the Call

aircall

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Call Center

Why a PBX is Not a Replacement for Call Center Software

Talkdesk

Your call center is an integral piece in your company’s customer satisfaction, sales volume and business efficiency goals. With so many critical business metrics tied to your call center, it’s easy to see why selecting the right technology and process is so important.

Why a PBX is Not a Replacement for Call Center Software

Talkdesk

Your call center is an integral piece in your company’s customer satisfaction, sales volume and business efficiency goals. With so many critical business metrics tied to your call center, it’s easy to see why selecting the right technology and process is so important.

Contact Center Software for Transportation Industry

Hodusoft

When a business has a large volume of calls, sometimes it is difficult to manage the superior customer experience for all customers on call. At HoduSoft, we envisioned to offer premium quality VoIP communication software.

HODUSOFT’S CLIENTELE BECOMES LARGER WITH Wapic Insurace – A Leading Insurance Company in Nigeria

Hodusoft

At HoduSoft, we have set many milestones while serving our esteemed global clientele with premium-quality, readymade VoIP communication software. Recently, the company has provided ready-to-use HoduCC – Omnichannel Contact Center Software to Wapic Insurance – A Leading Insurance Company in Nigeria. HoduSoft offers HoduCC – Omnichannel Contact Center Software , the finest in custom designed FreeSWITCH based Contact Center Software for global business.

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Contact Center Software That Have Video Chat Supporting System Lead To Customer Satisfaction

Hodusoft

It was a great leap forward when call centers migrated from PSTN to VoIP. The next big leap can be said to be video chat for call centers as a way to delivering a better user experience. Therefore, one can see widespread use of omnichannel contact center software.

HoduSoft is glad to announce its Participation in Call & Contact Centre Expo, London, UK

Hodusoft

located in the heart of Ahmedabad city, in India, serves best-in-class VoIP Softwares all over the world. Being one of the leading business communication software providers, the company offers communication software which is robust, flexible, advanced yet affordable. Recently, HoduSoft announced their participation in the Call & Contact Centre Expo , which is going to held in Excel London, from 27 – 28 March 2019. HoduSoft Pvt.

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Are we free?

Freshcaller

Experience freedom with Freshcaller – the best call center software for all businesses. The single biggest enemy that is binding, enslaving our workforce is shitty, difficult to configure, expensive enterprise software. Affordable call center software.

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How to Help Your Agents Breeze through Their After Call Work

aircall

One of the most important yet overlooked aspects of a call center agent’s duties is after call work. This article will explore ways that to expedite and simplify after call work, and make it an asset rather than a chore. What is after call work? Shared call inbox.

How to Help Your Agents Breeze through Their After Call Work

aircall

One of the most important yet overlooked aspects of a call center agent’s duties is after call work. This article will explore ways that to expedite and simplify after call work, and make it an asset rather than a chore. What is after call work? Shared call inbox.

4 Tips for Effective Call Center Management

Talkdesk

Managing the day-to-day operations of a call center can be a tall order. Call centers are central to the customer support operations of many companies. Effective call center management involves many different skills and processes. Call Center

TOP 20 Call Center Metrics Managers Can’t Ignore – Part 3

CrazyCall

Thanks for coming back to read “TOP 20 Call Center Metrics Managers Can’t Ignore – Part 3”! In our previous blog posts, we’ve discussed the most basic inbound and outbound call center metrics to help you ensure customer satisfaction and keep your call center agents organized.

Contact Center vs. Call Center: What Is the Difference?

aircall

Most people would be hard-pressed to pinpoint the difference between a contact center vs. call center. Contact centers are a relatively new solution. They don’t have the negative reputation from which call centers often suffer. What can a call center do?

Getting Started With Advanced Call Center Management and Metrics

Win the Customer

Direct agent-to-customer communication is one of the most powerful methods of problem solving available in the contact center today. If you don’t have this level of detail in your call center interactions, it’s time for a change.

Seven Things You Didn’t Know About Home Based Call Center

Dialer 360

The idea of working from home or home based call center has picked up popularity in these years. Despite the fact that there are the advantages and disadvantages for this type of call center, the work-at-home model merits genuine consideration.

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Contact Center vs. Call Center: What Is the Difference?

aircall

Most people would be hard-pressed to pinpoint the difference between a contact center vs. call center. Contact centers are a relatively new solution. They don’t have the negative reputation from which call centers often suffer. What can a call center do?

How to Best Prepare for a Call Center Interview

aircall

This article is here to help you navigate a call center interview and make the most out of the opportunity. Getting ready for a call center interview ahead of time. To be better prepared for your call center interview, you can do some research ground work.

7 Things You Probably Didn’t Know About Inbound Call Handling

Dialer 360

Typical techniques no longer work for inbound call handling in 2018. Outbound dialing in call focuses is never again irritating for customers, if new ways are implemented. Clients may likewise be reached with a call which is interesting for them rather than the disturbing one.

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The Importance of Audio Quality in Call Centers

SoliCall

Telephony is the main (and usually the only) communication channel between Call Centers and their customers. The efficiency and quality of the telephony interactions between a Call Center and its customers is a key factor to the Call Center’s business success. Information in Call Center. To positively answer these questions and similar ones, CRM software products are used. Technology in Call Center. Background.

Working in a Call Center: The Definitive Guide

aircall

Working in a call center means being the first point of contact for a customer getting in touch with a company. As customers in every industry become more tech-savvy, the call center model has been evolving. More and more call centers are moving back from outsourced outposts in the developing world, and several have gone completely virtual. Consequently, the skill set sought after in a call center team member has also evolved. Call Center