Product Comparison

JustCall vs Dialpad Comparison in 2024: Best Call Center Software Review

Who Can Help You Dial it Up a Notch?

When selecting a cloud-based business phone system, its features and problem-solving capabilities do matter a lot.

Such is the case with JustCall and Dialpad.

As both of these applications are loaded with a variety of features, how do you select an application from amongst them which will benefit your business?

Through this article, you will learn about the nuances of both these contact centre solutions that will ultimately help you make the right selection, by considering the various factors that distinguish these applications.

User Interface Comparison

First things first, let’s start with the first impressions of JustCall vs. Dialpad to see how the two compare.

We have JustCall with the following offerings:

And then we have Dialpad with its share of visuals:

Dialpad-call-analytics

At first glance, the two appear to be somewhat similar.

However, if you were to minutely examine them, JustCall comes off as more tidy, intuitive, and modern than the comparatively clunky UI of Dialpad, which does not present information and data in an easy-to-read manner.

Pricing Comparison

Once you have successfully drawn your conclusion regarding the look and feel of JustCall vs. Dialpad, it is time to factor in another vital consideration – the budget.

A few words of caution before we dive into the budget comparision between the applications:

  • If you are looking for a long-term solution, then it is best to be flexible with the budget
  • You should also calculate the budget holistically while accounting for the recurring costs, plus the add-ons, any fees or charges, and other incidental expenses, etc. These would help you get a holistic picture of what you are getting into before you swipe that card

Now that the foreword is out of the way, let’s begin:

Plan Name Essential Team Pro Business
Monthly Pricing $29 per user per month $49 per user per month $69 per user per month Quote available on request
Annual Pricing $19 per user per month $29 per user per month $49 per user per month Quote available on request

The features available for each of these plans are given below:

Along similar lines, Dialpad too has three plans, which are as follows:

Plan Name Standard(1 license minimum) Pro(3 license minimum) Enterprise(100 license minimum)
Monthly Pricing $23 per user per month $35 per user per month Quote available on request
Annual Pricing $15 per user per month $25 per user per month Quote available on request

At this price, you get the following list of features:

Dialpad-pricing

Dialpad also offers the following add-on services for all plans:

Add-on Cost
Dialpad Rooms license $23 per user per month
Additional number $10 per user per month
Toll-free or local numbers Starts at $15 per user per month
International numbers $15 per user per month

Therefore, when it comes to pricing, JustCall clearly offers a wider range of offerings within each plan.

JustCall vs. Dialpad: Top Features Comparison

At face value, it may appear that the base plan for Dialpad works out to be cheaper than that of JustCall. However, the story changes its tune drastically once you start digging deeper to compare the features. As we’ve said already, you can’t just compare the numbers in a vacuum and will have to draw a closer comparison.

To allow you to gain such a balanced and top-level view, we have this table comparing the features side-by-side:

Comparing Business Communication Features

Feature JustCall Dialpad
Virtual Phone Numbers Available.
Customers can get virtual phone numbers in 70+ countries.
The Dialpad pricing starts at $15 per user per month (additional number billed separately at $15 per user per month)
Customers having Pro and Enterprise plan can get virtual numbers in 70+ countries.
Number Porting Available Available
Ring Groups Unlimited A Maximum of 3 groups for Standard, 25 for Pro, and unlimited for Enterprise
Dial by Extensions 3-digit Extensions Available Available only for Enterprise plan
Toll-Free Number Available Available at $15 per month for annual plans or $17 per month for monthly plans, plus $0.2 per minute
Complete Phone System Available Available for rent/purchase
Unlimited Calling Unlimited inbound calling available (toll-free excluded) Available within the US and Canada
Call Routing Manual call routing available. Automatic call routing available as an add-on service Only manual call routing available
Call Forwarding to Other Devices Available Available
Call Recording Available Available
Call Notes and Disposition Available Not Available
Team Messaging Available Available
Document Sharing Available Available
Call Log Reports Available as shared asset Not Available
SMS Available for all plans
The cost of sending a local SMS in the US is as low as $0.009085 per message, and these messages are deliverable to all carriers. The cost of receiving text messages is $0.0086 per message.
Available for all plans
Sending and receiving texts within the billing country, US, and Canada is free. Charges for international messaging range between $0.01 and $0.17
International messaging is not available for the standard plan
MMS Available at <cost> per MMS sent or received in the US. Available
Bulk SMS Available  Currently not available but under process
Real-Time Call Monitoring Available  Not Available
Call Whispering Available Not Available
Call Barging Available  Not Available
Interactive Voice Response (IVR) Available for all four plans as a menu-based IVR. Multi-level IVR present  Multi-level auto-attendant available for all three plans
Call Queuing Available  Available for Pro and Enterprise plans
Call Tagging Available on all plans Not Available
Concurrent Calling Available Only three-way calling available
Real-Time Call Insights Available Available
Appointment Scheduler Available Not Available
Personalized Caller Greetings Available Not Available
Business Hours Available Available
Hot Desking Available Not Available
Voicemail to email Available Available
Voicemail Transcription Available Available for all plans
Internet FAXing Available Available at $0.10 per page after consuming first 100 inbound and outbound pages
Video Conferencing Not Available Available
Mobility Mobile app available for iOS and Android devices Mobile app available for iOS and Android devices
Web or Desktop App Available for Windows and Mac devices Available for Windows and Mac devices
Integrations Can integrate with more than 100 CRMs, helpdesks, and business
tools like: Salesforce, HubSpot, Zapier, Pipedrive, Copper, Zoho CRM, Zoho Phone Bridge, Zoho Recruit, Zoho Desk, Zendesk, Front, Reamaze, Slack, Freshdesk, Outreach, Active Campaign, Aircall, Dropbox, Google Calendar, Google Contact, Microsoft Outlook, Engage Bay, Infusionsoft, Intercom, Freshsales, Groove, Agile CRM, Zendesk Sell, Ontraport, Less Annoying CRM (LA CRM), Close, Nimble, Synchro team, Kustomer, OnePage CRM, Help Scout, Helpwise and more. API and Webhook access 
Standard plans offer integrations for Google Workspace and Microsoft 365. In addition to these, the Pro plan offers integrations with: SalesForce (Sales and Service Cloud),HubSpot, Service Now, Zapier, Zendesk, Slack, Outreach.

In addition to the above, the Enterprise plan allows integrations with:One Login, Okta Azur.

Integrations with several other apps like: Prodoscore, Kustomer, Miro, Zoom, Microsoft Teams, Happy Fox, etc. are available on the Dialpad App marketplace as part of monetized plans.

API and Webhook are also available for Pro and Enterprise plans.
Single Sign On (SSO) Available in Custom plan Available in Enterprise Plan through third-party providers
Click to Dial Button Available Not Available
Call Sentiment Analysis Available in Custom plan Not Available
Analytics and Reports Call and SMS analytics and reporting available Call analytics and reporting available
Knowledge Base Available Available
24/7 Multichannel Support Available over chat and email Available over chat and email. However, live support is available 24/5 for Standard account holders
Dedicated Account Manager Available  Available as an add-on service
Personalized Onboarding and Installation Available  Available as an add-on service
Free Trial Not Available.
Lite version available for $9 per user for one month.
14-days free trial available.
Omnichannel
support
Available ; Round the clock support via
phone calls, SMS, IVR, and call routing
Available
Workforce management and performance tracking Available ; agent training and monitoring with live
call tracking architecture
Available
Customization Available with customized working hours,
phone numbers, outbound caller IDs
and call greeting
Available
Advanced Conversation Intelligence Available ; Real time call transcriptions,
live call prompts, AI-based scores,
moment analysis, sentiment analysis
Available with limited features

In conclusion, even though Dialpad appears to be cheaper, JustCall is more valuable, as evidenced by its features, which justifies the slight premium that one has to pay for it.

Comparing AI Capabilities

Features

JustCall iQ

DialPad

Call Transcription

Snippet sharing

Coaching comments

Call summary

AI scoring

Manual scoring

Call Analytics

Custom moments

Tags

Script compliance

Agent Assist

SMS AI – Tone anlaysis

SMS AI – Rephrasing

 

JustCall iQ comes with a range of AI capabilities for SMS and voice communications that you would not find with any of the plans that Dialpad offers. 

Find out all about the new JustCall iQ pricing plans with AI capabilities. 

JustCall vs Dialpad Customer Reviews Comparison

JustCall: User Reviews at a Glance

  • Boasts of 238 reviews 
  • Its primary market segment is Small-Business with 73.5% of reviews belonging to the said segment. 

JustCall user reviews speak for the diverse use cases it caters to and

JustCall reviews demonstrate the user-friendliness and versatility it offers with its suite of features.

Dialpad: User reviews at a glance

  • Boasts of 1366 reviews
  • It has received a wide range of reviews, with various customers expressing their dissatisfaction against the service.

As seen above, dialpad customers  thus have their fair share of concerns about the service, while JustCall clearly leads the pack in winning over customers.

Where JustCall Shines

So far, we have looked at JustCall vs. Dialpad on the basis of usability, pricing and plans, features, and ratings.

To round up this detailed comparison, we will highlight the portions where the characteristics of each solution truly stand out from the other or in comparison to regular industry practice.

Let’s begin with areas where JustCall has a clear advantage:

3-Digit Extensions

JustCall-team-work-management

Your teams are the smallest, functional units of growth.

And given your reliance on them for growth, JustCall offers a full suite of team management tools that will birth cohesive sections that seamlessly fit each other like a jigsaw puzzle to paint the larger picture.

For instance, managers can:

  • Aid, assist, and monitor teams
  • Assign phone numbers
  • Analyze performance
  • Route and transfer calls, etc.

The above are just some of the common functions that are implicitly expected from a contact center solution. 

These 3-digit extensions are available for every team member, at no extra cost, and members can easily connect with teammates by auto dialing this number – either for an internal team call or while handling an external call.

Ease of Use

Dialpad users often complain about how they face issues with call routing, redirecting calls to voicemail, and even deleting data!

Such issues crop up primarily due to the fact that the Dialpad UI, despite being aesthetic, lacks the desired level of functionality.

As a result, even though Dialpad promises to be loaded with features, customers simply cannot benefit from them!

On the other hand, JustCall addresses precisely this issue through its smart, intuitive UI.

Such a design makes the learning curve gentle and enables users to discover functions and features with ease.

In other words, your agents would be in a better position to extract more value from it.

Now, what we’re talking about above is just about the initial journey from the setup of the application to the moment of truth. If you have advanced requirements, JustCall also offers a range of integrations which we shall get into the next section.

World of Integrations

Justcall-CRM-integrations

With more than a hundred integrations readily available, JustCall has its priorities sorted in empowering businesses to maintain a sense of modularity that can drive growth.

Further, the buffet of options makes it easier for companies to retain the familiar environment and applications rather than switching services.

You can choose from a wide range of CRMs, helpdesks, productivity tools, all of which can be consolidated over a single platform.

As a result, JustCall can be your single point of contact to access all the critical information, as opposed to toggling between various tabs or windows!

Don’t find something of your preference in the list? Drop a message to JustCall engineers with your request and they will make it happen.

Made for Team Scalability

Companies that have stuck around with Dialpad for long have experienced growing pains in their journey.

For a start, you may have already noticed that Dialpad requires users to purchase a minimum number of licenses for every plan.

Plus, they have office capping for the Standard (one max.) and Pro (ten max.) plans.

These offices can be assigned to a group of users who can make or receive calls. Such an investment therefore only makes sense if each office uses Dialpad excessively.

But what about those offices that are used as a last-resort mechanism and have infrequent requirements? You would still be paying for them, which contributes to the strain on your budget.

With JustCall, you do not have to worry about these light requirements as there is no limitation on growth and scalability. You can have as many ring groups as you desire.

Functional Appointment Scheduler

With JustCall, your agents no longer have to work out agreeable schedules and timings while planning calls with customers.

You gain access to an aesthetic and highly functional appointment scheduler and click-to-call button that you can place on your website, landing pages, and every other place where you have a digital footprint.

These tools are available at no extra fees and transfer the power and autonomy to the customer as they dictate terms in relation to their availability and convenience.

Additionally, you can set availability and scheduling rules at the back-end as well as the appointment duration to ensure that customers can make the best use of this function.

This will help you to build a connection between the customer and your agents with just a click.

Elimination of Confusion

Now, you may accuse us of playing favorites, but we believe in keeping it simple. What we mean is that, while Dialpad offers a bunch of features bundled with the base plan, such a variety of features may leave you feeling overwhelmed. 

With JustCall, you get access to the truly useful functions that will help your business take root and grow.

Hence, by eliminating distractions at the entry levels, you can stay focused on the main goals until you can afford to dedicate time and effort to the other bells and whistles.

From that point onwards, you can always upgrade to a higher plan to play around with more functionalities.

Where Dialpad Shines

Keeping in view the benefits offered by JustCall, here is an individual look at areas where Dialpad seems to have gained a lead:

Unlimited Calling and Texting

Dialpad allows free and unlimited calling and texting to the US, Canada, and the billing country.

As a result, you would be saving a sizeable chunk of your budget that you would otherwise be utilizing for making or receiving calls and texts.

This advantage could, in fact, be your competitive price differentiator, especially if you plan on using Dialpad primarily for telemarketing.

While some users complain about the occasional call drop-offs and connectivity/accessibility issues, it is relatively a small price to pay since you are virtually getting this for free.

Call and Voicemail Transcriptions

Dialpad-transcriptions

With Dialpad, you get real-time call and voicemail transcriptions for all plans.

Naturally, it could play to your strengths if that is your key requirement.

You can even train the voice AI to detect terms from the company dictionary and customize its functioning.

Moreover, these transcriptions support languages other than English. Of course, while some of these are still a work in progress and experience reliability issues, it is still an excellent offering at the given price point.

Easy Rollout

Compared to several VoIP and business communication systems available, Dialpad surely offers better rollout support and administrative assistance.

You do not have to pay any hidden setup or installation costs at the entry-level as well.

Note that JustCall offers the same perks and privileges for no additional charges either, and so, this advantage is more along the lines of benefits of Dialpad than strictly JustCall vs. Dialpad comparison.

If anything, JustCall offers personalized onboarding for free for the mid and high-range plans while Dialpad extends some of it as an add-on service.

So while JustCall may have gained a lead against Dialpad, we are definitely impressed that Dialpad would break the industry mold and offer such convenience in general.

How JustCall and Dialpad  Can Address Specific Pain Points 

Contact centre solutions face a lot of pain points. JustCall and Dialpad are feature-rich software that can help businesses overcome the following challenges:

JustCall

This is the solution you need if your business aims to:

Work on Poor CSAT

Poor customer satisfaction is the direct result of multiple callbacks and low rates of query resolution. Call routing and skill-based routing have direct bearing on these metrics.

JustCall offers smart and skill-based call routing, connecting your customers to the right agents, helping improve CSAT.

IT Troubles

JustCall is a robust platform that is performance-oriented, and is backed by a reliable customer support system.

Especially where rapid growth and scalability is required, JustCall offers reliability in IT infrastructure through a stable cloud-based deployment.

Siloed Data

More often than not, contact centres deal with a lot of scattered data, reducing the quality of service.

JustCall offers a plethora of integrations, including APIs, to enable excellent integrations with ERPs for smooth data flows.

Dialpad

Dialpad is the right solution if your business faces the following pain points:

Low Employee Morale

Low employee morale is the direct result of customer calls going south, and not enough insight or tools being available to agents to improve their performance.

Dialpad offers AI-based features that allow managers to monitor calls, and agents to leverage call insight and improvise to improve customer sentiment.

Budget

One of the most concerning factors for a contact centre is the budget. Dialpad offers an extremely economical pricing for its feature set, enabling budget-conscious businesses to leverage the power of AI even as they grow.

Call Volume

Businesses must encourage their callers to use the self-service options as far as possible, so that the agents can focus on the queries that self-service cannot address.

On that part, Dialpad offers a robust self-service module that is able to resolve 90% of the common queries.

Which Software is Best for Your Business? 

Dialpad and JustCall both are excellent solutions in their own right. However, each of these solutions have a specific feature set that is better suited for one business than another:

JustCall vs Dialpad

JustCall

JustCall is a contact centre solution that offers you a consolidated package of features and services that are scalable and immensely integrable.

This software would be the right choice for businesses that are looking at imminent growth, for which scalability in the solution is an imperative. It is here that JustCall aids growing businesses better than established, plateaued ones.

Dialpad

On the other hand, Dialpad is more AI-oriented, and offers more features for businesses looking to streamline their channel management. Implementing omnichannel operation using Dialpad is far easier relative to JustCall.

This makes Dialpad suitable for businesses that already have their communications strategies sorted, and are looking to enhance value in their offerings through omnichannel functionality.

Both the software offer an easy to use dashboard that gives a comprehensive view of the caller data, and is integrable with a variety of ERPs.

Summarizing it all, JustCall is an excellent comprehensive solution, whereas Dialpad truly shines where value enhancements are needed.

JustCall vs. Dialpad: Which One is Better? (67 words)

After considering the following aspects regarding a a contact centre solution, namely that it should:

  • Streamline business communications
  • Aid performance monitoring
  • Boost productivity and improve customer satisfaction,

We have bought the Dialpad vs JustCall comparison comes to an end with a definitive verdict.

While Dialpad is a contender worth considering, JustCall offers a more comprehensive toolset and a feature-packed dashboard for a fantastic price point, which makes JustCall the better choice for the value it packs for the price.

The JustCall vs. Dialpad comparison has truly been a close one.

In conclusion, Dialpad definitely is a powerful contender for the price point and some features, whereas JustCall delivers a few solid points in its favor for meeting overall business requirements.

When put head to head, JustCall does overshadow Dialpad in a few more aspects than others, so if you were to ask us, JustCall is the better alternative.

 

FAQs

Are there any integrations in JustCall and Dialpad?

Yes, JustCall and Dialpad both offer a host of integrations with incumbent enterprise applications.

Some of them are: Salesforce, Hubspot, Microsoft Office, etc. This makes it convenient to assimilate them into workflows.

How do the pricing models of JustCall and Dialpad compare?

DialPad proves to be more economical with the standard package priced at $15 per user per month. JustCall offers added value, offering its standard package at $19 per user per month.

How do the features of JustCall compare with Dialpad?

The features in JustCall are oriented towards assisting growing companies and offer endless integrations and scalability.

On the other hand, the features on Dialpad are more suitable for high call volumes, expanded operations (global as well) and better mobilization.

Does JustCall or Dialpad have a better customer support system?

Both JustCall and Dialpad are reputed vendors of contact centre solutions. However, with JustCall, you get the benefit of immediate conflict resolution.

Which is better for international calls: JustCall or Dialpad?

Dialpad is the better option for international calls given that it offers unlimited calling minutes and messaging – even for international connects. This proves to be economical for cross-border businesses.

How much does JustCall charge per minute?

JustCall charges a minimal amount of $0.01 per minute. For exhaustive details on other charges on calls, you can visit this link.

Is JustCall or Dialpad better for a small business?

JustCall is without a doubt better for small businesses because of its features. They are comprehensive and oriented towards scalability, allowing growing businesses to easily adjust the tool according to their needs.

Deepan heads Demand Gen at SaaS Labs. A data-driven marketer, Deepan is extremely passionate about enabling early stage SaaS companies & accelerating their growth

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