JustCall vs Talkdesk: An In-Depth Comparison 

Cloud call center software is essential for modern businesses. That is because they help the customer support department of these businesses, which are responsible for keeping their customers happy.

However, as there are many options out there, business owners often get confused with regards to choosing the right software. For instance, most of them get confused between JustCall vs Talkdesk.

It is to help them and other business owners to choose the right software that we have created this comparison guide for you. 

The guide includes a comprehensive look at the user interface, price, features, ratings, and more. So you can make the right choice.

User Interface Comparison

Let’s start with comparing the user interface of JustCall and Talkdesk.  

You want a neat, modern, and functional user interface that minimizes clutter yet balances it out with the necessary features. It would be a great plus if you could find a solution that allows you to customize the platform according to your needs.

With this background, let’s take a look at what JustCall has to offer:

And now, let’s move on to Talkdesk and what it has to offer:

The differences between the two are not very overt – probably only that JustCall is more visually presentable. Aesthetics aside, they have their respective highs and lows that companies can capitalize on or workaround to achieve their goals. What they might not compromise on would possibly be the budget, which brings us to the next section.

Pricing Comparison

For many companies, the budget is usually a non-negotiable with tight tolerances. Others may be open to paying more for added privileges. On that note, let’s kick off this JustCall vs. Talkdesk comparison based on pricing.

Let’s first begin with JustCall. It offers three plans, which are priced as follows:

Plan Name	Essentials	Team	Pro	Business
Monthly Pricing	$29  per user per month	$39  per user per month	$69 per user per month	Contact Sales
Annual Pricing	$19 per user/month	$ 29 per user/month	$ 49 per user/month	Contact Sales

Get the detailed break-up of all JustCall plans here.

With Talkdesk, you get the following four plans:

Plan Name	CX Cloud Essentials	CX Cloud Elevate	CX Cloud Elite	Experience Clouds
Monthly Pricing	$75 per user per month	$95 per user per month	$125 per user per month	Quote available on request

Clearly, Talkdesk costs a bomb in comparison to JustCall and is not for small businesses and enterprises (or the faint-hearted).

Also, the Talkdesk prices mentioned above are based on a minimum three-year commitment to these Editions. Moreover, the additional telco and usage fees are not included in these licensing fees. In other words, if you thought these plans are pricey, wait until you start using them!

What’s interesting about this, however, is that Talkdesk does not transparently declare the pricing for these useful add-ons.

So, unless you have unending budgetary reserves and deep pockets to back it up, not to mention a team of decision-makers who will comb through the fine print – save yourself the hassle and opt for JustCall instead.

Top Features Comparison

While Talkdesk achieves an unattainable (and perhaps even unsustainable) status with its range of premium offerings, it attempts to compensate for it with a wide range of features. Does it manage to make up for it and justify the cost?

Comparing Business Communication Features

Let’s take a look at it through the lens of a side-by-side JustCall vs. Talkdesk comparison based on features:

While Talkdesk does try to redeem itself by loading a bunch of features across its multi-tiered plans, the price still stands out as a major sore point.

And when one truly compares the two, one can notice that JustCall offers the same suite of products and services at a more reasonable price. So why bother choosing the more expensive option that fails to offer a notable advantage?

Comparing AI capabilities 

Features	JustCall iQ*	TalkDesk
Call Transcription	✅	✅
Snippet sharing	✅	✅
Coaching comments	✅	✅
Call summary	✅	✅
AI scoring	✅	✅
Manual scoring	✅	✅
Call Analytics	✅	✅
Custom moments	✅	❌
Tags	✅	✅
Script compliance	✅	✅
Agent Assist	✅	✅
SMS AI – Tone anlaysis	✅	❌
SMS AI – Rephrasing	✅	❌

While both JustCall iQ (AI-powered conversation intelligence platform by JustCall) and TalkDesk offer AI features, JustCall iQ gets an edge over the latter with the availability of SMS AI features and custom moments. 

Find out all about the new JustCall iQ pricing plans with AI capabilities.

 

Customer Reviews Comparison

If you are a price-sensitive consumer, the JustCall vs. Talkdesk comparison based on pricing and features would be sufficient to make up your mind. Regardless, one still has to consider what other users have to say about the service providers to comprehend if JustCall would deliver as promised.

	JustCall	Talkdesk
G2	4.2/5	4.4/5
Get VoIP	4.5/5	4.6/5
Capterra	4.1/5	4.5/5
Software Advice	4.07/5	4.54/5
GetApp	4.2/5	4.5/5
Trust Radius	8.2/10	8.7/10

From the above, it is evident that while JustCall may not have scored above Talkdesk, it has managed to maintain a respectable trail with only a marginal difference. Given the background discussed so far regarding the price and features, it does appear to be a worrying or remarkable deviation that one cannot overlook seeing the other benefits.

As such, even though the numbers are pitched in the favor of Talkdesk, JustCall still emerges as a victor on this front. 

JustCall: User Reviews at a Glance

• Boasts of 238 reviews 
• Its primary market segment is Small-Business with 73.5% of reviews belonging to the said segment. 

Talkdesk: User Reviews at a Glance

• It boasts of 1,000+ reviews

On comparing the two, JustCall has proven to show more favourable reviews. Meanwhile, Talkdesk has received a mixed response, mostly with issues around its user-friendliness.

Where JustCall Shines

Since you may already be leaning towards JustCall, let’s take a look at the many advantages that it has to offer:

Uncomplicated Pricing

One of the key differences between JustCall vs. Talkdesk was the pricing structure. At face value, one may say that the only notable difference would be between the three-tiered plan of JustCall versus the four-tiered plan of Talkdesk.

However, the reality is far different.

Talkdesk, with its fine print and volley of add-ons (the price of which is not mentioned on the website), manages to create a lucrative yet confusing premise for prospects. Users will keep discovering charges after charges with each subsequent invoice. And that is not the case with JustCall.

JustCall offers uncomplicated, unambiguous, and transparent pricing for each plan. Even additional charges such as the cost of sending or receiving text messages or making and receiving calls are clearly mentioned on the company’s website. As such, JustCall scores greater brownie points simply by being more customer-friendly.

Cost Efficiency

Speaking of customer-friendly, JustCall maintains the same also by ensuring that all the products and services are reasonably priced.

It hits the bull’s eye by sticking to the standard industry pricing. The balance of features and pricing gets enhanced through competitively priced add-on products and services.

On the other hand, Talkdesk makes it abundantly clear that it is not catering to smaller companies that cannot consistently shell out large sums as recurring expenses.

It also bears mentioning here that JustCall offers flexible monthly and annual subscription fees.

This means that the Talkdesk pricing fails to offer this elasticity as it ensnares the users with a monthly billing plan against a three-year commitment.

So, even in the long run, JustCall works out to be a lot more cost-efficient (and, by extension, profitable) than Talkdesk.

Comprehensive Reports and Analytics

Sure, Talkdesk promises a world of reports and analytics – most of these being generated in real-time. However, a quick glance through the customer reviews will lend insight into how users are struggling with making sense of this information. Not to forget that there are significant lags and sync issues that do not justify the “real-time” tag for such assets. Come to think of it, such invaluable data would only amount to garbage if you are not in a position to make sense of it!

With JustCall, customers do not have to face this issue. Even though the dashboard, reports, and analytics are loaded with data-driven insights, it is all broken down into meaningful, digestible units that can be used to initiate action. All reports are created keeping the end-user in mind so that even a layperson can use such documents to improve business workflows.

Seamless Integrations

Once again, the uncomplicated nature of JustCall integrations offers it an edge over Talkdesk. With 100+ integrations, JustCall clearly takes the lead here.

With Talkdesk, only 60 integrations are readily available at no additional costs while the remainder has to be accessed through the AppConnect marketplace.

The involvement of a third party will cause you to lose some amount of control that you would wish to exercise over such integrations and their performance.

Once the app is taken off the marketplace, users can no longer use it – and neither they nor Talkdesk has any say in it.

With JustCall, these integrations are available in-house. Any issues that you may face while using them can be highlighted to the JustCall engineers and they will make sure to accommodate your requests or suggestions.

Faster Time to Value

JustCall has effectively destroyed every possible barrier to entry and inhibitions that companies may have while embracing a VoIP phone system.

How has it done so?

• It makes the service affordable and accessible to all
• It offers continued support through personalized onboarding, training, along with even dedicated technical support personnel (depending on your plan), which will make the setup and subsequent learning curve a piece of cake

As a result, companies will find themselves extracting value right from day one. Hence, one will notice faster and more tangible results, as opposed to JustCall alternatives. 

The Best Place to Get Started

JustCall is therefore an ideal solution for businesses of all shapes and sizes, regardless of their industry. It is made possible first and foremost through its fiscal accessibility.

Companies looking for VoIP solutions will not have to break the bank while choosing JustCall. Plus, JustCall pricing offers immense scope to expand capabilities with the changing business requirements.

In fact, you can subscribe to the advanced add-on services to continue the momentum as your business continues to grow.

Even if you were to migrate to a different business communication system provider in the future, JustCall will offer you the foundation to take this flight.

In contrast, Talkdesk primarily appeals only to established organizations that have the resources to put their money into it.

Every other add-on product or service will only drain these resources further. And so, it is only recommended if you have performed a thorough cost-to-benefit analysis that points towards its profitability.

Where Talkdesk Shines

While we may be harping on the high price point of Talkdesk, that’s not to say that the solution is a complete and abject failure. In fact, the service provider strives hard to improve the perception that the investment is worth it through the following traits:

Greater Focus on Security

When it comes to security and data privacy, Talkdesk is a beast. While JustCall offers you basic security compliance with regulatory norms like GDPR and HIPAA, Talkdesk goes above and beyond with its 30+ third-party security certifications!

The comprehensive set of compliances covers SOC2, SOC3, PCI Level 1, SHAKEN/STIR verification, ISO 22301, Star Level One, CBPR Privacy, PRP Privacy, OWASP, OSP, NIST, and more!

Further, the organization offers multifactor authentication and integration support through Okta, Google, OneLogin, Bitium, IBM, Microsoft, etc.

All these features are wrapped in the neat packaging of the Guardian feature, which is responsible for threat detection, neutralization, and compliance.

This heavy-handed focus can be particularly useful to businesses operating in highly regulated industries such as healthcare, BFSI (banking, financial services, and insurance), information technology, and more.

Powerful Virtual Agent

When we talk about Talkdesk’s virtual agent, we are not referencing the multi-level attendant or the IVR.

We are talking about the impressive AI-powered automated customer assistant that can handle routine customer queries in a matter of seconds! 

The Virtual Agent leverages cutting-edge technology like Natural Language Processing (NLP) and Machine Learning to follow customizable algorithms based on business rules.

When trained and calibrated correctly, the virtual agent can seamlessly guide callers to the correct resolution through self-servicing.

Such intervention would decrease the pressure on your human agents and free them for the more pressing tasks.

What we find truly amazing about this virtual agent is that it packs in a bunch of additional services such as customer sentiment or intent analysis and predictive modeling to shape favorable outcomes.

Plus, you can always integrate it with your CRM to grant customers a personalized experience.

Real-Time Agent Assist

Talkdesk allows Agent Assist across all plans (with limited functionalities for the basic ones). This feature offers real-time insights, suggestions, and supports to agents as they handle customer interactions.

This Agent Assist leverages information available in the knowledge base, agent handbook, and other sources to enable agents to render the best possible advice given the circumstances.

In the event of failure, Agent Assist also offers other possible resolutions that may satisfy the customer. Such a facility allows agents to wrap up calls quickly without diluting the customer experience.

That’s not to say that JustCall fails to deliver on this front, especially considering that the AI-powered agent training feature is readily available as an add-on service.

Also, JustCall allows managers to train agents through features like call whispering, call barging, etc., which may prove to be more empathetic than AI-driven inputs.

However, what Talkdesk offers is truly revolutionary and can come in handy for businesses looking for a truly hands-off approach to team management.

How JustCall and Talkdesk Can Address Specific Pain Points

As you will have realized by now, both JustCall and Talkdesk have unique ways of addressing the pain points that arise in call centers as seen in the Talkdesk vs JustCall pain point section below:

Common Pain Points of Businesses Related to Call Management and Customer Support

Among the pain points that businesses experience in this context are:

• Long wait times that lead to customer frustration
• Lack of personalization that make customers believe that they are not important to the business
• Inconsistency in service across channels such as phone, email, chat, and social media
• Rerouting calls across departments, leading to increased wait times
• Technical difficulties such as issues with phone lines, online chat, or other support channels

How JustCall and Talkdesk Can Address These Pain Points?

Both JustCall and Talkdesk are designed to take care of the above issues and many more.

They can help ensure consistent service by:

• Providing a unified platform for customer support across channels
• Managing call volume and reducing wait times with call queuing and automatic call distribution. This can ensure that calls are handled efficiently and routed to the right agents
• Personalizing customer support interactions based on history, personalized greetings, and profiles
• Providing technical support to customers with features such as screen sharing, remote access, and collaboration tools to troubleshoot issues

Specific Examples and Use Cases

JustCall

With JustCall, businesses can:

• Automate repetitive tasks with automated dialing, native integrations, SMS workflows, and more
• Avail local and toll-free numbers for your business to approach international prospects
• Upload contact lists and increase calls made per agent with a predictive dialer, and dynamic dialer
• Run and schedule bulk SMS campaigns
• Use a website click-to-call button for your visitors to connect with you directly from your website

Talkdesk

With Talkdesk, businesses can:

• Create a unified platform across all channels, including voice, email, chat, and social media
• Route calls to the most appropriate person with a skills-based routing feature
• Ensure customer personalization though information and context via integrations
• Offer 24/7 support for faster response times to customers

Which Software is Best for Your Business?

When it comes to the time to actually decide between the two, what points should you keep in mind?

Here is a guide on the same:

Factors To Consider in Choosing Between JustCall and Talkdesk

A good place to start is to find out what existing users think of the two. Many reviewers feel that JustCall is easier to set up than Talkdesk.

This means that for small and medium enterprises who don’t want to spend time on preparation but start work at once, JustCall is the way to go.

Another factor is the number of integrations. If your business already uses CRM and other communication software, you need to check on how JustCall will work with them.

At present, JustCall has over 100 integrations. Talkdesk has about 60, and the rest have to be paid for.

Tips For Businesses in Choosing the Best Software for Their Needs

Here are some more factors in general for communication and call center software that meets your needs and helps with superior customer service.

• The software should have features such as call routing, call recording, IVR (Interactive Voice Response), analytics, and reporting
• The software should be able to grow with the business
• The software should have a simple, intuitive interface
• It should be affordable and offer a good return on investment
• It should be reliable and have minimal downtime, to maintain high levels of customer service

JustCall vs. Talkdesk: Which One is Better?

From the above JustCall vs. Talkdesk comparison, it looks like JustCall is better suited for most enterprises.

Talkdesk does have well-designed features that are flexible and intuitive. Small and medium businesses may find the many paid features unnecessary and expensive.

With JustCall, businesses can customize the solution according to their needs across sectors, sizes and needs.