Product Alternatives

Top 8 Dialpad Alternatives & Competitors

Hunting for a new and robust phone system is no joke. In all your time of research, perhaps, Dialpad may have cropped up as a worthy alternative. Powered by AI, Dialpad doubles up as a unified communications platform that offers text messaging, VoIP calling, and video conferencing tools. However, it may not have all the features that you may need to advance your business goals. 

In this blog,  we will look at the top-8 alternatives of Dialpad–from understanding the pros and cons of each tool to the top features, we’ll cover everything. Let’s get to it right away.

Top 8 Alternatives to Dialpad – Choose the Best Call Center Software for Your Business

  1. JustCall
  2. OpenPhone
  3. Grasshopper
  4. Zoom Meetings
  5. RingCentral MVP
  6. Nextiva
  7. Google Voice
  8. Microsoft Teams

1. JustCall Overview

JustCall is a VoIP business phone system and contact center software. It also happens to be one of the leading alternatives to Dialpad for small and mid-sized enterprises. JustCall integrates all the important functionality needed within a contact center software – calls, messaging, calendar, automation, AI, and others – in a single, easy-to-use platform.

Along with delivering an array of incredible business features, JustCall also integrates with solutions like Salesforce, Zoho, HubSpot, and Zapier to help you build a thriving customer engagement ecosystem.

JustCall-dashboard

Top Features of JustCall

  • SMS Features – Get hold of Bulk SMS for giving out offers and reminders, SMS bots for instant replies, and SMS automation for quick support.
  • Call Intelligence– Make the best use of IQ to sketch out the best pitches, real-time conversation insights, and coaching with conversational intelligence.
  • Call queues – Route calls to the right agent using IVR, skills-based routing, and caller information to ensure customers reach the right agent and are not kept waiting.
  • Monitor, whisper, or barge – Monitor live agent calls and provide help through whispers or by joining the call in real-time.
  • Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics.
  • Auto dialer – A remote phone automatically makes calls using an unloaded contact list and connects to a human agent only when the call is received.
  • Call recording – Record and monitor agent calls to improve quality and performance.
  • Post numbers – Keep existing numbers when changing services to help customers reach you easily.
  • Automatic saving of customer details – Calls, texts, voicemails, etc. are automatically stored on the connected CRM, without the need for any manual intervention.
  • Cold Calling predictive dialer and dynamic dialer, Power Dialer to call the prospects.

Feedback on JustCall from Real-World Users

  • “Painless, easy onboarding. Support is easy to get hold of, and they even configured a few lines and integrations that weren’t part of the normal setup. The software works great – both inbound and outbound calls, but the thing that really sets the company apart is the support.” 

Rating – 5/5

Review and Rating by – Matthew B. 

  • “Perfect Cloubased Software. Fully self-service and easy to set up. Better call quality than its competitors.”

– Rating – 5/5

– Review and Rating by – Alex H.

  • “I’ve used JustCall in a previous company and recommended it as a business consultant for this client when upgrading their reservations system. I love the quick response with customer service and the wonderful customer support agents. They will work diligently to solve any problems you have every time!”

– Rating – 5/5

– Review and Rating by – Darie O.

JustCall Pros and Cons

JustCall Pros JustCall Cons
It is a user-friendly software as it can be integrated
with CRM and Slack
Call quality can be slightly better
You can dial numbers from any website, making it
super convenient
The software can get buggy sometimes
You can create and analyze real-time reports,
customer statistics, products, services, sales, and surveys.
 
It comes at a good price for the features provided and is easy to use as well as set up  

JustCall Pricing Plans

  • Essentials – $19 per user/month
  • Team – $29 per user/month
  • Pro – $49 per user/month
  • Business – On request

We also offer new JustCall iQ pricing plans with AI capabilities.

justcall-ai-product-pricing

Why Use JustCall As An Alternative to Dialpad

  • JustCall delivers more features for a lesser price.
  • Pricing plans start at one user.
  • Send bulk SMSs with JustCall.
  • Get live chat support along with email and ticket support with JustCall.
  • JustCall’s Chrome extension lets you make and receive calls from anywhere.

JustCall Is Best-suited for:

JustCall can be used by enterprises of all sizes (small, mid, and large) and is perfect for a business looking to implement an all-in-one customer communication platform.

2. OpenPhone Overview

OpenPhone is a telephony system, an app that adds business numbers to existing devices and is accessible via mobile devices and web browsers. It enables calling and messaging features and also comes with a lightweight CRM.

OpenPhone for Mac Users
Source: OpenPhone

Top Features of OpenPhone

  • Multiple numbers – Multiple numbers for teams, individuals, and locations
  • Call recording – Calls can be automatically recorded or manually by the push of a button
  • Call transfer – Live calls can be transferred to a different team member
  • Call routing – Incoming calls can be routed to the right team based on routing rules
  • Performance feedback – Calls can be monitored to help employees improve

Feedback on OpenPhone from Real-World Users

OpenPhone Pros OpenPhone Cons
The app is easy to use on desktop and mobile Call quality can sometimes be choppy
Has a great UI that makes management easy Personal calls sometimes override ongoing app calls
Affordable product with robust features  
Customer service is incredible  
Integrates messages, voice mails, and phone calls in a single conversation thread  

OpenPhone Pricing Plans

  1. Standard – $10 per user, per month, billed annually
  2. Premium – $20 per user, per month, billed annually
  3. Enterprise – On request

Why Use OpenPhone As An Alternative to Dialpad

  • OpenPhone is a more affordable solution
  • Customers have praised OpenPhone’s support
  • OpenPhone comes with a lightweight CRM

OpenPhone Is Best-suited for:

OpenPhone’s typical customers are startups and enterprises of all scales – small, mid, and large, looking for a phone and messaging platform.

3. Grasshopper Overview

Grasshopper’s legacy business phone system works best for small businesses (as opposed to large enterprises). Its ultra-useful features such as auto-attendant, voicemail transcription, and incoming call controls empower you to take greater control of your business communication platform. 

Grasshopper Desktop App
Source: Grasshopper

Top Features of Grasshopper

  • Desktop and Mobile Apps: Allows you to stay ‘connected’ on your desktop, iPhone, or Android device with user-friendly desktop and mobile apps.
  • Voicemail Transcription: Access voicemails transcriptions so you can read them without listening to the message.
  • Simultaneous Call Handling: Take calls from multiple people simultaneously so no customer hears a busy signal.
  • Reporting: Keep your finger on the pulse of your business with detailed and actionable call reports.
  • Ruby Receptionist: Leverage the services of live US-based receptionists who can help answer your Grasshopper calls! 

Feedback on Grasshopper from Real-World Users

Grasshopper Pros Grasshopper Cons
 competitively priced and easy to use Very expensive
Competitive pricing with great functionality–as good as expensive VoIP products with the same amount of simplicity and reliability. Navigation of admin website was clunky, with user website being even worse

Grasshopper Pricing Plans

  • Solo: $26 per account per month
  • Partner: $44 per account per month
  • Small business: $80 per account per month

Why Use Grasshopper As An Alternative to Dialpad

In comparison to Dialpad, Grasshopper is a cheaper alternative to Dialpad. As your business grows, you can add unlimited users at no extra cost. With Dialpad, you are required to pay per user. If you have 2 users on your account, the lowest Dialpad plan will cost you $40 a month.

Grasshopper Is Best-suited for:

Grasshopper is best for smaller teams that want a budget-friendly, voice-over-internet-protocol (VoIP) system.

4. Zoom Overview

Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. It offers video, audio, and screen-sharing experience across Zoom Rooms, Windows, Mac, iOS, Android, and H.323/SIP room systems. Its enterprise cloud phone system is built natively for its platform. If you want flexible collaboration and a distributed and large workforce, this should be your go-to tool.

Zoom Meeting 
Source: Zoom

Top Features of Zoom

  • Meetings: Good for HD video and audio collaboration
  • Rooms and Workspaces: Helps you to power up your conference rooms with video
  • Phone System: Serves as an ideal enterprise cloud phone system.
  • Video Webinars: Drive full-featured, easy-to-use, and engaging webinars
  • Marketplace: Leverage integrations and bots to use with Zoom

Feedback on Zoom from Real-World Users

Zoom Pros Zoom Cons
Works on just about every device: Mobile phones, computers, and conference rooms Should be able to support an audience of 100+
Highly collaborative video conferencing tool Should improve security by authentication of link usage by a designated recipient
Offers multiple functionalities such as  Annotate with participants on a screen/whiteboard Remote control another one’s screen Private chat between meeting participants The audio quality should be improved with a feature to remove background noise

Zoom Pricing Plans

  • Cloud Basic: Free
  • Cloud Pro: $14.99 per month/per license
  • Cloud Business: $19.99 per month/per license
  • Cloud Enterprise: $19.99 per month/per license

Why Use Zoom As An Alternative to Dialpad

  • Zoom is a Video Conferencing, Web Conferencing, Webinars, and Screen Sharing tool
  • It unifies cloud video conferencing, simple online meetings, and cross-platform group chat into one easy-to-use platform.
  • You can leverage Zoom for the best video, audio, and screen-sharing experience across Zoom Rooms, Windows, Mac, iOS, Android, and H.323/SIP room systems.

Zoom Is Best-suited for:

Zoom is best suited for using the following functionalities: video conferencing meetings, audio conferencing, webinars, meeting recordings, and live chat whether for a small or large business.

5. RingCentral Overview

RingCentral is a cloud-based communication and collaboration platform. It was founded in 1999 and was one of the first enterprise solutions for communication and collaboration via any device and location.

RingCentral integrates with third-party solutions like Zendesk, Slack, HubSpot, and Salesforce, along with robust video, phone, and messaging features.

RingCentral Overview
Source: RingCentral

Top Features of RingCentral

  • Skills-based call routing – Routing rules route customer calls to agents with the right skill set.
  • IVR with visual flow designer – The IVR system is easy to create and modify using the visual flow designer.
  • Mobility – RingCentral can be accessed over desktop and mobile devices.
  • Screen recording – Record screens and calls for quality training.
  • Performance management – Monitor live calls to help agents improve.

Feedback on RingCentral from Real-World Users

RingCentral Pros RingCentral Cons
Delivers consistent video and audio performance even with huge volumes of calls Tasks and messages can get crowded in the dashboard
Seamlessly integrates with business solutions like Salesforce and O365 Reporting can be improved
Mobile and web app makes it easy to work from any device  
Dedicated account manager and 24×7 support  

RingCentral Pricing Plans

  • Essentials – Message and phone features at $22.49 per user per month
  • Standard – Message, video, and phone features at $28.49 per user per month
  • Premium – Message, video, and phone features and an open API at $33.74 per user per month 
  • Ultimate – Message, video, and phone features and an open API at $44.99 per user per month

Why Use RingCentral As An Alternative to Dialpad

In comparison to Nextiva, RingCentral offers extra features. Plus, go for RingCentral if you don’t have too many participants and would like to use Zoom with your VoIP provider.

RingCentral Is Best-Suited For

Enterprises of all sizes are looking to implement a communication and collaboration system. The pricing and features make it a great option for small and mid-sized enterprises.

6. Nextiva Overview

Nextiva is a cloud-based communication platform with call center solutions like a phone system, contact center, video meetings, team collaborations, and so on. Nextiva has a web app and a mobile app for remote servicing and integrates with business solutions like ServiceNow, Salesforce, and Zendesk.

Nextiva Service CRM
Source: Nextiva

Top Features of Nextiva

  • Intelligent virtual agents (IVA) – Self-services IVR that is capable of handling huge call volumes and routing calls to the right agents.
  • Workforce management tools – The tools to monitor quality, forecast, and accurately staff operations to improve agent performance.
  • Call pop – Agents get important caller information in a pop-up screen before they enter customer calls.
  • Call queues and smart routing – Incoming calls are distributed based on load, user details, and IVR responses.
  • Built-in CRM – The platform comes with an in-built CRM to support sales and support operations.

Feedback on Nextiva from Real-World Users

Nextiva Pros Nextiva Cons
The quality of service is very good Call quality can sometimes be poor, especially on the online platform
The in-built analytics dashboard makes tracking performance easy Integrations are not as robust as other solutions
The click-to-call system that integrates with Salesforce and the ability to chat through the desktop app makes communication with customers easy  
Good onboarding and available support teams 24 x 7  

Nextiva Pricing Plans

  1. Essential – $17.95 per user, per month
  2. Professional – $21.95 per user, per month
  3. Enterprise – $31.95 per user, per month
  4. Ultimate – $52.95 per user, per month

Why Use Nextiva As An Alternative to Dialpad

  • Provides 360 Degree Feedback (complete customer view) as a feature 
  • Has alerts and ticket escalation
  • Provides additional features like calendar management and benchmarking
  • Provides onboarding features like employee coaching tools and an employee directory

Nextiva Is Best-suited for:

Organizations of all sizes for telephony services are using Nextiva.

7. Google Voice Overview

Founded in 2009, Google Voice is a voice over Internet protocol (VoIP) phone service. This service allows you to:

  • Make and receive phone calls
  • Send text messages
  • Forward calls from one number to another

In simpler terms, you can easily manage all communication from your phone.

Google Voice Mobile App
Source: Google Voice

Top Features of Google Voice

  • Free Google phone number
  • Unlimited free calls and text over WiFi
  • Free voice record and calls download
  • Block spam calls with Google Voice
  • Google Voice Do Not Disturb Mode

Feedback on Google Voice from Real-World Users

Google Voice Pros Google Voice Cons
Google Voice calls come directly to the mobile phone and computer Sometimes, there’s a problem of voice vibration
Allows for direct client contact, without a receptionist or assistant taking calls and relating messages Voicemail transcripts are not accurate sometimes
Voicemail ensures that the user gets the client’s messages promptly when they’re not available Interface changes often
Integrates well across Google products such as Gmail Purchasing international calls is difficult

Google Voice Pricing Plans

  • Starter: $10per user/per month
  • Standard: $20per user/per month
  • Premier: $30 per user/per month

Why Use Google Voice As An Alternative to Dialpad

  • Google Voice easily fits into the suit of Google products and business tools

Google Is Voice Best-suited for:

It is best suited for solopreneurs who want to protect the privacy of their personal telephone numbers and give a more professional appearance. It is not recommended for companies with more than 5-10 employees that need multiple extensions and telephone numbers.

8. Microsoft Teams Overview

Think of Microsoft Teams as an all-encompassing, robust tool that allows for the following:

  • Seamless collaboration and sharing for employees across multiple locations
  • Teams to work together as a seamless, functional unit
  • Increased levels of security, privacy, stability, and convenient access 

MicrosoftTeams-Overview
Source: MicrosoftTeams

Top Features of Microsoft Teams

  • Breakout rooms: Think of breakout rooms as ‘mini-meeting rooms,’ which are related to a larger meeting. This feature enables smaller group discussions easily.
  • Improved whiteboard: An integrated Whiteboard app that empowers meeting participants to collaborate on a shared virtual whiteboard in real-time
  • Live transcription: An AI-powered text captioning that literally shows what the meeting participants are talking about in real-time
  • Spotlighting people: The ability of meeting organizers and presenters to “spotlight” certain meeting participants 
  • PowerPoint grid view: An improved way of presenting a PowerPoint document in a meeting, where you don’t need to flip through all slides, you can show specific ones as needed

Feedback on Microsoft Teams from Real-World Users

Microsoft Teams Pros Microsoft Teams Cons
A one-stop application for communication in terms of text, voice, and video Voice communication needs better software for voice lagging; sometimes voice clarity is not good
Acts as one tool for data sharing or file transfer Screen sharing needs refinement as the user has to wait for 10 seconds for the screen to display
Offers good integration on mobile and laptop Alerts should be improved for service issues or performance issues
There are constant updates to improve performance Formatting can be better for chat in meetings

Microsoft Teams Pricing Plans

  • Cloud Free: $0.00 per user/per month
  • Microsoft 365 Business Basic: $5 per user/per month
  • Microsoft 365 Business Standard: $12.5 per user/per month

Why Use Microsoft Teams As An Alternative to Dialpad

  • Microsoft Teams doubles up as a multi-faceted team communications platform, allowing users to transition between text, voice, and video connections seamlessly.
  • It allows users to serve a larger pool of attendees (up to 10,000 within and outside an organization), making it one-of-a-kind.

Microsoft Teams Is Best-suited for:

Businesses who wish to facilitate a work environment between remote users or within a large business should use Microsoft Teams.

Factors We Used To Evaluate These Alternatives To Dialpad

The primary factors that are taken into consideration while evaluating these Dialpad alternatives are:

Customer Service

It is important to look at the customer service and availability of instant resolutions. Go with an alternative that offers you 24-by-7 customer care service and instant support.

High-end Features

You need a Dialpad alternative that gives you value for money and affordability. You must consider other features like setup and accessibility, telecommunications infrastructure, ease of conducting business, and easy availability with a Robust and fully integrated contact center.

Security and Privacy

A cloud-based call center solution for businesses should be safe and come with No Hidden Costs. This is one of the most critical parameters that the Dialpad competitors have been evaluated on.

In the end, it comes to the services offered, the cost of services, and high-end, integrated, and cloud-based services.

The Final Word

There you go. Selecting the right kind of VoIP phone service requires some effort and a lot of research. You need to do your homework and truly understand the kind of service you want. Take inspiration from the tips listed below and invest in a robust VoIP solution that caters to your unique needs:

Read reviews – There are active online communities on sites like G2, Capterra, TrustRadius, and Trustpilot that post reviews, pros, and cons for platforms that are alternatives to Aircall. Read through the feedback of your peers before choosing a solution.

Compare prices and features – Some solutions offer all features under a single plan, while some others split features by functions and sell them as separate plans. You will need to choose the right combination for your enterprise by comparing the features and pricing of each platform.

Demo your final selections – Almost every call center software in the market offers a free trial. Make use of this to test the solutions you have selected to see which one is the right fit for your enterprise.

Deepan heads Demand Gen at SaaS Labs. A data-driven marketer, Deepan is extremely passionate about enabling early stage SaaS companies & accelerating their growth

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