Top 8 CloudCall Alternatives & Competitors

Businesses nowadays generally prefer to keep their customers engaged and happy, as a positive customer experience is what helps them grow and scale.

One of the ways in which they do so is by maintaining reliable communications software to:

• Maintain internal communication
• Streamline customer queries

Therefore, if you’re a business owner, it is important to find the right software that meets your needs and budget.

For instance,  CloudCall tool is an intelligent phone system that seamlessly integrates calls and chats directly into your CRM.

However, owing to the following, its users have started looking for better alternatives:

• Technical glitches
• Bugs
• Constant installation and reinstallation 

This is why, in this blog, we will explore the top 8 CloudCall competitors and talk about how to choose a VoIP provider in detail to help you make an informed decision for your business.

Criteria For Choosing CloudCall Alternatives

When you’re choosing the best VoIP phone platform, you should keep the following factors in mind:

1. Cost

The CloudCall alternative you pick should be priced reasonably, especially if you’re a startup.

This is why it is always a good idea to compare multiple pricing plans of different CloudCall alternatives to figure out what works best for you.

You should also consider which alternative allows you to scale seamlessly at an optimized cost.

2. Features

You should select an application that has basic features such as:

• Call recording
• Call routing
• Analytics
• Integration with other business software, etc.

Apart from the above features, you should also consider other features that would be unique to your business.

3. Integrations

The software you choose should integrate with other software that you use in your business,  such as:

• CRMs
• Project management software
• Marketing automation tools, etc.

This is because you can do the following with the help of the synced systems:

• Reduce manual work
• Increase your team’s operational efficiency

4. User-friendliness

The CloudCall competitor you pick must be user-friendly and easy to navigate.

A simple interface is a must-have to ensure that your team doesn’t get annoyed or burnt out just by using the software.

Additionally, intuitive software also:

• Reduces the need for training
• Allows businesses to adapt quickly to the new software

Top 8 Alternatives to CloudCall – Choose the Best Call Center Software for Your Business

Here are the top 8 alternatives to CloudCall:

1. JustCall
2. Aircall
3. RingCentral MVP
4. GoToConnect
5. Ringover
6. Phone.com
7. Revenue.io
8. 8×8 X Series

1. JustCall Overview

JustCall is a VoIP business phone system and contact center software.

It also happens to be one of the leading alternatives to CloudCall for small and mid-sized enterprises. 

This application integrates all the important functionality needed within a contact center software in a single, easy-to-use platform, such as:

• Calls
• Messaging
• Calendar
• Automation
• AI, etc. 

Apart from delivering an array of incredible business features, JustCall also integrates with solutions such as the following to help you build a thriving customer engagement ecosystem:

• Salesforce
• Zoho
• HubSpot
• Zapier etc. 

Top Features of JustCall

• Call queues – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting.

• Monitor, whisper, or barge – Monitor live agent calls and provide help through whispers or by joining the call in real-time.

• Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics.

• Auto dialer – A remote phone automatically makes calls using an unloaded contact list and connects to a human agent only when the call is received.

• Call recording – Record and monitor agent calls to improve quality and performance.

• Post numbers – Keep existing numbers when changing services to help customers reach you easily.

• Automatic saving of customer details – The following are automatically stored on the connected CRM without the need for any manual intervention, which frees up energy on the agents’ behalf:
  • Calls
  • Texts
  • Voicemails, etc. 

JustCall Vs. CloudCall

• Pricing

JustCall offers a greater number of features at affordable prices as compared to CloudCall pricing, especially for businesses with small teams.

• Features
  • JustCall enables you to send event-based alerts and notifications through various modes of communication, such as:
  1. VoIP
  2. SMS
  3. Voice messages
  4. Text-to-speech
  5. Conference calls
  6. Call forwarding
  7. Call routing
  8. Mass text messages
  9. Bidirectional messaging
  10. Unified communication features, etc.

• Integrations
  • JustCall integrates with a wider range of CRM software, such as:
    • Salesforce
    • Hubspot
    • Pipedrive, etc.
  • This makes it easier for businesses to manage all customer data on a centralized platform.

• User interface

JustCall has a more modern and intuitive user interface with a higher degree of functionality.  

Feedback on JustCall from Real-World Users

JustCall Pros	JustCall Cons
Easily create and analyze real-time reports, customer statistics, products, services, sales, and surveys	Call quality can be improved
Pricing is good for the number of features provided	Some features could be complex to implement in-house and may need help from the support team
Easy to use and set up
The IVR setup is good

JustCall Pricing Plans

• Essentials -$19 per user per month, billed annually
• Team – $29 per user, per month, billed annually
• Pro – $49 per user, per month, billed annually
• Business – On request

We also offer new JustCall iQ pricing plans with AI capabilities. 

Why JustCall Is An Alternative to CloudCall

• It is easier to use, set up, and administer
• Users prefer doing business with JustCall overall
• JustCall meets the needs of its customers better than CloudCall does
• JustCall is the preferred option for users when compared to CloudCall with respect to the quality of ongoing product support
• For feature updates and roadmaps, users prefer the direction of JustCall over CloudCall

JustCall Best-suited for:

• Enterprises of all sizes (small, mid, and large)
• Businesses looking to implement an all-in-one customer communication platform

2. Aircall Overview

Aircall is also one of the best VoIP phone software that provides features such as:

• Call routing
• Call monitoring
• call queuing
• Call recording
• Insight cards
• Performance monitoring, etc.

Top Features of Aircall

• Easy set up: You can set up Aircall’s call center software for your support and sales team in minutes.

• No hardware needed: Using the Aircall app, your team members can start making and receiving calls instantly!

• Shared call activity: It allows the team to work faster on calls through a shared call activity feed on which they can comment and collaborate.

• Centralized customer data: You can connect all caller history and records to your CRM, help desk, or collaboration software.

• Advanced analytics: The data visualization and analytics feature make it easy to present your team’s results and make real-time decisions.

Aircall Vs. CloudCall

• Pricing
  • Since it is a cloud-based phone system, Aircall can be a bit more expensive and therefore might not be a popular choice for startups or SMBs.

• Features
  • While both Aircall and CloudCall offer similar features,  Aircall also provides a cloud-based phone system with call center capabilities, which makes it a better choice for businesses with larger sales or support teams.

• Integrations
  • Aircall offers a total of 154 different integrations as compared to CloudCall’s 15, making it a popular choice for many businesses 

• User interface
  • According to user reviews, CloudCall and Aircall are both responsive and user-friendly tools.

Feedback on Aircall from Real-World Users

Aircall Pros	Aircall Cons
The support team and account managers are helpful	Users need a good quality internet connection or else the communication quality can suffer
The power dallier feature is by far the best component	The per-user cost is steep; it is particularly expensive per user
Has great analytics and reporting capabilities

Aircall Pricing Plans

• Essentials: $30/user/month (billed annually) or $40/user/month (billed monthly)
• Professional: $50/user/month (billed annually) or $70/user/month (billed monthly).
• 1 number is included in each plan. You can add extra numbers on any plan for $6/month

Why Aircall Is An Alternative to CloudCall

• Offers better customer support via its
• Phone
• Email
• Training as support options

CloudCall, on the other hand, provides only email support.

Aircall Best-suited for:

Teams looking for a flexible business calling and contact center platform

3. RingCentral Overview

RingCentral is a cloud-based communication and collaboration platform. Founded in 1999, it was one of the first enterprise solutions for communication and collaboration via any device and location.

It has great:

• Video
• Phone
• Messaging features
• Integrates with third-party solutions like:
• Zendesk
• Slack
• HubSpot
• Salesforce

Top Features of RingCentral

• Skills-based call routing – Routing allows customer calls to be directed to agents with the right skill set.

• IVR with visual flow designer – The IVR system is easy to create and modify using the visual flow designer.

• Mobility – RingCentral can be accessed over desktop and mobile devices.

• Screen recording – Record screens and calls for quality training.

• Performance management – Monitor live calls to help agents improve.

RingCentral MVP Vs. CloudCall

• Pricing
  • RingCentral MVP offers a per-user per-month pricing model, while CloudCall pricing is more usage-based.
  • Besides CloudCall doesn’t offer a free trial, while RingCentral does, for up to a minimum of 20 users.

• Features
  • RingCentral MVP is an all-in-one communication platform with multiple features as compared to CloudCall, which specializes in integrating with multiple CRMs.

• Integrations
  • As per general user ratings, RingCentral offers better and more integration options than CloudCall.

• User interface
  • When it comes to ease of use, RingCentral wins the game with an 8.3 G2 star rating.

Feedback on RingCentral from Real-World Users

RingCentral Pros	RingCentral Cons
The ability to monitor teams in real-time via customizable dashboards is quite useful	Sometimes, there’s a delay in calling due to software issues
Their customer support is great and goes above and beyond to solve problems	Frequent notices about software updates
One of the best options for VOIP phones. The price is affordable and it comes with a lot of features that allow for more calls to be directed to the correct lines.	The inability to make calls with the help of the desktop application
It is value for money	The multiple ways in which the call routing can be configured make it difficult to understand the process

RingCentral Pricing Plans

• Essentials – Message and phone features at $22.49 per user per month
• Standard – Message, video, and phone features at $28.49 per user per month
• Premium – Message, video, and phone features and an open API at $33.74 per user per month 
• Ultimate – Message, video, and phone features and an open API at $44.99 per user per month

Why RingCentral Is An Alternative to CloudCall

Offers a multitude of customer support options, such as:

• Phone
• Email
• Live support
• Tickets, training, etc.

• Is easier to use and administer

RingCentral Best-suited for:

• Enterprises of all sizes are looking to implement a communication and collaboration system

4. GoToConnect Overview

It is a virtual phone system that’s primarily focused on collaboration features such as:

• Voice
• Call center
• Call management
• Video conferencing, etc.

This tool combines the GoToMeeting virtual meeting software with the Jive business phone system to give you the best of both worlds.

Top Features of GoToConnect

GoToConnect offers over 100 features across cloud VoIP and web, audio, and video conferencing. 

• Custom Call Routing: You can control and update your cloud-based phone system in real-time using an intuitive visual dial plan editor.

• Find Me, Follow Me: Leverage time-based routing and geolocation to forward incoming calls to your devices.

• Team-based call distribution: Use ring groups, call queues, and automated call distribution to help manage incoming call volume.

• Screen share: Share your whole computer screen or just a specific application as needed.

• Call Me: You can quickly join a meeting by answering a phone call, as no codes or PINs are required.

• Personal Meeting Rooms: Every user receives a personal meeting room with custom URL, which can be launched instantly.

• Call Analytics: See real-time reports to enable better management of call queues and incoming customer calls.

GoToConnect Vs. CloudCall

• Pricing

GoToConnect is a bit more expensive than CloudCall, as it costs about $24.00/user/month as opposed to the CloudCall pricing of $15/user/month.

However, GoToConnect is also known to offer a higher ROI.

• Features
  • GoToConnect, formerly known as Jive, offers features over 100 features, such as:
  1. Call routing
  2. Voicemail
  3. Virtual faxing
  4. Advanced video conferencing and team messaging capabilities

• Integrations
  • Both GoToConnect and CloudCall offer integration with popular apps such as:
  1. Slack
  2. Google Workspace
  3. Salesforce, etc.

• User interface

CloudCall’s UI gets frequent feedback for being clunky, slow, and difficult to navigate as compared to that of GoToConnect.

Feedback on GoToConnect from Real-World Users

GoToConnect Pros	GoToConnect Cons
Schedule digital meetings with ease and a single click	Redesigning the application has made it difficult for users to re-learn simple settings
Teams can share and collaborate data in real-time	The inability to form group chats and use the service outside of a meeting impedes operations
Their customer service is kind and considerate	Certain functions do not exist within this best VoIP phone system
The video conferencing feature is simple to use	The screen share does not fill the entire screen, which makes it difficult to view it sometimes

GoToConnect Pricing Plans

• Basic – Starting at $24.00/user/month
• Standard – Starting at $29.00/user/month
• Premium – Starting at $39.00/user/month

Why GoToConnect As An Alternative to CloudCall

• Its mobile app gives CloudCall a run for its money
• Is easier to administrate and set up

GoToConnect is Best-suited for:

• Small businesses who need an all-in-one communication software 

5. Ringover Overview

Think of Ringover as a collaborative and popular VoIP software that:

Empowers small-and-medium-sized enterprises (SMEs)
Helps their customer support and sales teams to work smart

This is done by accessing the features of a professional phone system that is directly within their CRM and Helpdesk.

Top Features of Ringover

• Video Conferencing
  • With the help of this feature, businesses can conduct the following:
  1. Face-to-face meetings
  2. Webinars
  3. Training sessions for up to a hundred participants
  4. Real-Time Monitoring

Your call center reps can monitor real-time statistics that help in tracking the productivity of the team and identifying areas of improvement

• Conferencing
  • This feature consists of functionalities like:
  1. Call recording
  2. Muting/unmuting participants
  3. Screen sharing for effective communication
  4. Communication Management

Ringover provides a centralized communication hub that allows users to manage all their communication channels in one place

Ringover Vs. CloudCall

• Pricing
  • Ringover offers pricing plans starting from $24/month, whereas CloudCall pricing is more usage-centric, where businesses only pay for what they use.

• Features
  • Both platforms provide similar features and functionalities. However, Ringover is one of the best VoIP calling apps for iOS and Android devices, which users have praised for its usability and convenience, thereby setting it apart from CloudCall’s app

• Integration
  • Ringover integrates with CRM and Helpdesk solutions, whereas CloudCall only integrates with various CRM solutions. However, a lot of users have complained about problems with Ringover’s Chrome extension.

• User interface
  • Ringover provides a modern, unified, and user-friendly interface that is easy to navigate, with an emphasis on integrating with existing software applications.

Feedback on Ringover from Real-World Users

Ringover Pros	Ringover Cons
Integration with Salesforce is good	Customer service can be better
Overall quality of calls is good	Sometimes, the Chrome extension doesn’t work well
It offers nifty features such as note-taking
It is easy to use and you can record calls easily

Ringover Pricing Plans

• Starting from $24/month

Why Ringover As An Alternative to CloudCall

Ringover’s mobile app trumps CloudCall’s app.

Ringover is Best-suited for:

• Freelancers
• Mid-sized businesses
• Small businesses

6. Phone.com Overview

Phone.com is the leading cloud-based phone company. It is focused on catering to the needs of small businesses and entrepreneurs.

Plus, you can get access to innovative, customizable, and cost-effective communications solutions. The company delivers award-winning U.S.-based customer support to more than 25,000 customers across America.

Top Features of Phone.com

• Call Conferencing
  • Phone.com allows users to set up conference calls with up to 500 participants to make the conference call more effective.

• Custom Greetings/Messages
  • With this feature, you can share customized (and automated) greetings or replies when a user registers a query. This can take help your team focus on solving critical issues effectively.

• HD Audio/Video
  • Phone.com provides high-quality audio and video calling that ensures clarity in the communication experience.

• International Calling
  • This feature helps businesses to expand their global reach and communicate with their clients worldwide. Phone.com provides international calling services to over 170 countries at affordable rates.

Phone.com Vs. CloudCall

• Pricing
  • CloudCall pricing starts at $15 per month per user, while Phone.com’s starting price is $12.99 per month. Many businesses prefer Phone.com owing to the significant cost savings over the in-house PBX system.

• Features
  • Both services offer basic features like:
  1. Call management
  2. Mobile apps
  3. Cloud PBX.

However, CloudCall has a score of 8.3 out of 10 for Cloud PBX and a score of 8.8 out of 10 for mobile apps, while Phone.com has a score of 10.0 out of 10 for both, which makes the latter application the superior one.

• Integrations
  • Both phone.com and CloudCall offer similar integrations for businesses of all sizes.

• User interface
  • Phone.com is simple and straightforward, which leads to a more efficient workspace as compared to businesses using CloudCall.

Feedback on Phone.com from Real-World Users

Phone.com Pros	Phone.com Cons
It is a good IP phone system for on-the-go small business owners and offers great value for money	It takes time to log in to the application on some occaisons
Offers great features that can make you look like a full-fledged company	It currently does not have a Google Chrome extension
It offers competitive pricing plans

Phone.com Pricing Plans

• Base plan: Pricing starts at $9.99/month, which includes:
  1. 100 minutes
  2. 40+ features
  3. Toll-free or local phone number
  4. 24×7 U.S. Support

• Two options are available for additional minutes:
  1. Pay-Per-Minute above 100 minutes as low as 3.11$/minute
  2. Unlimited Extensions as low as $19.99/month

Why Phone.com Is An Alternative to CloudCall

• It is touted to be the lowest cost, with no long-term commitment phone service in the market
• Toll-free local numbers included
• Unlimited extensions and voicemails
• Free dedicated conference call room with all plans
• Greetings, menus and hold music to create a big company presence
• Call forwarding with advanced rules and customization

Phone.com is Best-suited for:

Agile businesses that require a robust, flexible system that is simple to manage

7. Revenue.io Overview

Revenue.io is a complete AI-powered platform that delivers real-time guidance in the moments that truly matter.

It powers high-performing teams by surfacing and recommending what works best. Founded in 2013, Revenue.io is headquartered in Los Angeles and backed by venture funding from Goldman Sachs, Bryant Stibel, and Palisades Capital. 

Top Features of Revenue.io

• Lead prioritization:
  • Revenue.io uses machine learning algorithms to prioritize leads based on their likelihood to convert. This prioritization can help sales reps focus on the most promising leads and try and improve your organization’s conversion rate.

• Real-time recommendations
  • This feature works as a guide for your sales team. Sales reps can get real-time tips on the best next steps to take with each lead.

• Workflow automation
  • You can automate multiple sales tasks and reduce manual work for your sales teams with the help of this feature, which helps them increase their efficiency

• Reporting
  • Reports and analytics are at the heart of customer support. Through this feature, you can get deep insights into the performance of the sales team and individual sales reps.

• Call monitoring
  • Revenue.io allows sales managers to monitor calls in real time and provide feedback to sales reps.

• Transcription
  • With Revenue.io, you can transcribe sales calls and compile an easily accessible database of the conversation. This helps sales reps review the calls and identify key insights and opportunities for future calls.

Revenue.io Vs. CloudCall

• Pricing
  • You can get an idea of Revenue.io’s pricing at request, while CloudCall pricing plans start at $15 per user per month.

• Features
  • Revenue.io is an AI-powered platform, while CloudCall is a unified communications solution that offers:
  1. Voice
  2. Messaging
  3. Video features

• Integrations
  • Both Revenue.io and CloudCall offer integrations with popular CRM and marketing automation platforms, such as:
  1. Salesforce
  2. HubSpot
  3. Microsoft Dynamics

• Revenue.io also has integrations with:
  • Slack
  • Intercom
  • Google Analytics
  • Clearbit

• CloudCall, on the other hand, offers integrations with the following:
  • Zendesk
  • Bullhorn
  • Zoho CRM, among others

• User Interface:
  • Revenue.io tops the usability scale with 9.2 G2 rating as compared to CloudCall’s 7.5 rating.

Feedback on Renue.io from Real-World Users

Revenue.io Pros	Revenue.io Cons
Has one of the best calling experiences	Some call-back features are missing in this software
Has an amazing AI support	The software sometimes stops working
Allows you to quickly establish outbound connections and document them with proper call notes	The call history feature can be improved
Works well with all browsers with an option to add extensions as well

Revenue.io Pricing Plans

Pricing is available on request.

Why Revenue.io Is An Alternative to CloudCall

In comparison to CloudCall, Revenue.io is:

• Easier to administrate
• Easier to set up
• Easier to do business with

Revenue.io Best-suited for:

• Businesses of all sizes to :
  1. Boost their revenue operation
  2. Drive buyer engagement
  3. Deliver predictable results.

8. 8×8 Overview

8×8 is a SaaS-based phone, video, chat, and contact center platform for businesses.

It provides solutions for:

• VoIP calls
• Video conferencing
• APIs for SMS and chat, etc.
• Integrates with third-party solutions like:
• Microsoft Teams
• Salesforce
• Google Workspace
• Freshdesk, etc.

Top Features of 8×8

• Unlimited calling, SMS, and fax – Depending on the plan, users can make calls and send messages and faxes for free.

• Multi-level auto attendant – Using automation features like IVR and smart routing, customers are routed to the right agent for fast issue resolution.

• Call recording & storage – All agent calls are recorded and stored on the cloud.

• Visual voicemail – Voicemails are recorded, transcribed, and sent via email, making them easy to access.

• Local number porting & direct dial number – Retail numbers when chaining provides to ensure customers are not affected.

8×8 X Series Vs. CloudCall

• Pricing
  • You can get an idea of Revenue.io’s pricing when you contact their support staff, while CloudCall pricing plans start at $15 per user per month.

• Features
  • 8×8 X Series offers:
  • A comprehensive suite of communication and collaboration tools
  • Advanced call handling and analytics features, which can be useful for enterprises looking to implement a customer communication platform for:
  1. Voice
  2. Video
  3. Chat

• Integrations
  • 8×8 X Series integrates with various third-party solutions like:
  • Microsoft Teams
    Salesforce
    Google Workspace
    Freshdesk, similar to CloudCall

• User Interface
  • As per multiple user reviews, 8*8 has a better user interface than CloudCall’s conventional interface.
  • 8*8’s call-reporting feature is much more in-depth and accurate.
  • Users also talk a lot about call conferencing and how it is so much easier to add people to ongoing calls through 8*8.

Feedback on 8×8 from Real-World Users

8×8 Pros	8×8 Cons
The quality of phone calls/service is outstanding	Inability to delete old chat/SMS messages
The desktop app interacts seamlessly with physical desktop phones	Licensing and contract structure is a little convoluted
The mobile app is seamless as well, syncing with the desktop rapidly and accurately	Its customer service can be better, particularly when it comes to understanding the time zones the user is in
Provides many, many options and controls for users and admins	Needs a simpler tutorial needed to explain all its functions

8×8 Pricing Plans

1. Small business phone system – $15 per user, per month with a 30-day free trial
2. Video, voice, and chat for teams – $24 per user, per month, billed annually
3. Advanced call handling and analytics – $44 per user, per month, billed annually

Why 8×8 As An Alternative to CloudCall

• Has one of the best VoIP calling app interfaces, as compared to CloudCall

8×8 Best-suited for:

• Enterprises looking to implement a customer communication platform for:
  1. Voice
  2. Video
  3. Chat

The Bottom Line: What It Takes to Choose the Right Solution

There are literally thousands of call center software you can choose from.

However, the software you choose depends on your:

• Budget
• Project needs
• Personalized requirements

You should also ensure to:

• Read reviews

There are active online communities on sites like:

1. G2
2. Capterra
3. TrustRadius
4. Trustpilot, etc.

These sites post reviews, pros, and cons for CloudCall competitors.

• Compare prices and features

Some solutions offer all features under a single plan, while some others split features by functions and sell them as separate plans. The right combination for your enterprise will ultimately depend on the features and pricing you choose.

• Demo your final selections

Nearly every call center software in the market offers a free trial. So, make the most of this advantage before you jump the gun.