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Testing times: testingRTC is the smart, synchronized, real-world scenario WebRTC testing solution for the times we live in.

Spearline

testingRTC creates faster feedback loops from development to testing. And testingRTC offers multiple ways to export these metrics, from direct collection from webhooks, to downloading results in CSV format using the REST API. Let’s take a look. testingRTC is created specifically for WebRTC. Happy days!

Scripts 98
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Reduce deep learning training time and cost with MosaicML Composer on AWS

AWS Machine Learning

DL scripts often require boilerplate code, notably the aforementioned double for loop structure that splits the dataset into minibatches and the training into epochs. At the time of this writing, it supports PyTorch and includes 25 techniques—called methods in the MosaicML world—along with standard models, datasets, and benchmarks.

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Top 10 Aircall Alternatives & Competitors in 2023

JustCall

per user, per month Why Use Nextiva As An Alternative to Aircall Provides 360 Degree Feedback (complete customer view) as a feature that AirCall doesn’t. per user, per month Why Use Nextiva As An Alternative to Aircall Provides 360 Degree Feedback (complete customer view) as a feature that AirCall doesn’t. 5 Capterra– 4.4/5

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Super-Agents Are Real (Blog #4)

Enghouse Interactive

As noted in the 2019 Dimension Data Customer Experience (CX) Benchmarking report: 88% of contact center decision-makers expect self-service volumes to increase over the next 12 months. These interactions will become longer – so traditional productivity measurements and benchmarks will no longer be relevant and will have to be redefined.

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10 Best Call Center Software: 2023 Updated List

JustCall

These snapshots enable you to analyze your sales reps’ performance over time and provide them with relevant feedback when necessary. Coach them in real-time with an endless feedback loop. JustCall IQ is a key proposition of JustCall, enabling call centers with AI capabilities that fuel their sales metrics and set newer benchmarks.

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How to Successfully Implement Customer Journey Analytics – Part 1

Pointillist

Those Users that the Stakeholders trust for unvarnished feedback should have enough hands-on experience to be able to provide meaningful feedback. Pointillist can handle data in all forms, whether it is in tables, excel files, server logs, or 3rd party APIs. Success Metrics for the Project. Getting Data into Pointillist.

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Conversation Intelligence: The key to success in customer conversations

JustCall

Call Recording and Analytics Software Call recordings are analyzed for important moments that indicate whether reps are following or deviating from their call plan/script. Dialogue Scripting for a Seamless User Experience and Empathy Good conversations require so much more than just a simple response.