Talkdesk

OCTOBER 12, 2020

During this pandemic, clients are struggling to reach their banks when they need them the most, driving an almost 75% increase in call center volume. Many banks responded to urgent needs at the peak of the pandemic and are now in recovery mode. So how can these institutions avoid leaving customers on hold?

Banking 83

Banking Interactive Voice Response Self service CRM 83

NobelBiz

APRIL 21, 2022

Prior to this key, the customer’s file in the CRM will open immediately due to the identification of the customer’s number. As a result, the file shared with the client with the incoming call number will appear immediately in the agent’s CRM display, ensuring customized and high-quality customer service while also avoiding waiting time.

Contact Center 52

Contact Center Interactive Voice Response CRM Call Center 52

JustCall

FEBRUARY 6, 2023

All you need is your PC, mobile, or any internet-ready device where you can deploy your corporate communication framework using APIs. Minimal Downtime Human error, digital intrusion, natural disaster – despite these unwelcomed events, your call center will still be in action if your customer-facing interactions occur via the cloud.

voip 52

voip Interactive Voice Response CRM Contact Center 52

JustCall

APRIL 5, 2023

Multi-level IVR present for Premium plans and above IVR is available Not Available Available AI-Agent trainer is available with Premium and Custom plans Offers AI-Agent trainer Offers call transfer features Call transfer feature is available Offers call queue features Call queue is available Call tagging is available.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

CSM Magazine

JUNE 7, 2022

As contact centres embrace the world of remote and hybrid working, Rob Crutchington, Managing Director of Encoded, discusses how the cloud, open banking and the latest SCA regulations help protect the customer, agents and merchants when taking payments. Open banking opens up choice. The new world of hybrids.

Banking 52

Banking APIs Interactive Voice Response Surveys 52

JustCall

FEBRUARY 12, 2024

It works well with Pipedrive CRM and integrates easily. Convoso has several integration capabilities with various CRM platforms. CRM integration: Integrate with popular CRMs for automatic data logging and real-time customer access. ” – Matthew B., Business Owner.

CRM 52

CRM Analytics Abandon Call Coaching 52

JustCall

FEBRUARY 28, 2024

Several competitors offer strong auto dialer features at more affordable rates, letting you streamline calls without breaking the bank. Embrace change with customizable workflows and open APIs for future integrations. Consider alternatives if you’re budget-minded. Your sales stack doesn’t match up well with Orum’s integrations.

Real estate 52

Real estate CRM Sales Analytics 52